Game Over Videogames — Local services in Webster

An employee who works here is a thief. I didn't get his name, but he's the overweight guy with black hair and a beard.

Some time ago, I sold my vast Dreamcast collection of games from childhood because I had no use for it anymore. The employee (the one I mentioned) scans in half of my Dreamcast games, then tells me he has "seen the prices of all of your other games, and I know what they are" and didn't bother to scan in the other half of my games. I was suspicious, but dismissed my intuition that I was being stolen from because I was offered about $120.

Not too long ago, I sold a recent Pokemon game and was given $8 for it. Days later, I come in with 16 PS3 games to sell. That same thieving employee pulled the same scam on me: he scanned in actually less than half of the games this time, said he "knew the price of all the other games and don't need to scan them," then offered me a whopping total of $25. You've got to be kidding me. $8 for one Pokemon game on 3DS, but only $25 for 16 PS3 games? The math just doesn't add up.

I suspect that this unethical employee is clandestinely holding the unscanned games for himself, then when know one is watching he scans in the stolen games in a "transaction" and takes the cash from it that should have gone to other people.

If this scam has been pulled on me twice now, there's no telling how many unsuspecting people this employee has swindled and how much cash...

I’ve been here 3 times in about 10 years and had 3 terrible experiences. This is such a cool looking place with a wide selection of games and reasonable prices, but their service, quality control and refund policy are just terrible. The first time I came I was a teenager, I bought a “retron” that played NES/SNES games. Even after trying it on multiple devices at home it didn’t work...I took the system back the next day and it the owner refused a refund, claiming he had tested the system himself (I still have that piece of junk and it still doesn’t work).

About 7 years later I came back and purchased 3 N64 games. 2/3 of those games didn’t work (one had heavily corroded pins, I should have notices when I bought it). Again no refund, the employee claimed all games had been tested and refused to try them in the N64 that was literally right in front of us already plugged in.

Then finally this last year I came into the store with a friend, no employees appeared to be in the store at all, no one upstairs, downstairs, etc. We were there for about 30 minutes waiting to purchase a few items before we finally set the items on the counter and left. This was the most bizarre experience of all...? What if a thief had come in instead of us? I want to like this place, I really do. I want to support small business like this. But 3 chances and 3 bad experiences...

While not the worst video game store I've even been to, it's definitely not a great place. The selection is quite vast, but not many gems in the store. When I go into a game store I look at the Dreamcast selection first and foremost, then check out the Gamecube games and work my way up from there. However most of their games are just crap games that are used as filler in the walls e.g. TONS of old shitty sport games for the GC/PS2/etc. They also sell just a bunch of cheap third-party accessories, very few original controllers and/or accessories. I asked one associate about the quality of the wireless gamecube controllers and he said he didn't know, that he only uses the Wavebird. OK? You sell these products, you mean to tell me you've never once tried them out to see how they are so that you could recommend or not recommend them to customers? Or offer me a used Wavebird that I probably would've bought on the spot.

In conclusion, if you need something specific, call them up and ask if they have it. Hopefully they'll answer you in a non-condescending way. Other than that, don't expect a great selection in the store and definitely don't hope to have a decent conversation with...