Robbins Brothers Fine Jewelers — Local services in Webster

Our first impression of the Robins Brothers. Webster/Clear Lake facility and staff was top notch. Very knowledgeable and helpful staff. We were guided through the selection/purchasing process of our perfect Tacori engagement ring. We were told that we could expect delivery in 3 weeks!

Right at 3 weeks we get the call that the ring is in the store and all they need to do is mount the center stone and we can pick it up the following day (Tuesday). Excitingly we go to pick up the engagement ring and this is where the nightmare begins.

The ring is beautiful i mean very beautiful however, it does not fit it's too small. This is when we meet Ms. Yolanda Spence. She introduces herself to us and tells us she'll get the jeweler to resize the ring immediately. As we wait she returns only to tell us that the ring can not be resized on site and it will need to be sent back to Tacori for resizing. I ask what time frame could we expect the return of the ring and was there any way this could be expedited and she said she would have to get with Tacori and get back to me. Never once was there an apology or an explanation on how the ring was too small especially after Alex sized her finger in the store. Poor customer service and quality control if you ask me.

Anyway... to my surprise Yolanda called me that evening and told they were able to ship the ring over night. She added that she would call me the next day after Tacori received the ring and give me an ETA(wednesday). Yolanda called Wednesday morning and said Tacori received the ring and it would take approx. 5 days for Tacori to resize the ring. She said she would call them on Friday and see if there was any way things could be hurried through. Friday came to pass and no phone call from Yolanda. I understand people get busy so we continued to wait.

I called Yolanda after 5 days (Tuesday of the following week) and no answer. I left a message asking about the status of the ring and ask if she could return my call. Here it is Wednesday with no return call no update.

We had an engagement party scheduled for this Friday and now im concerned there will be no ring. At the very least I was expecting updates and I can't even get that now. I feel This Robins Brothers location treats you nice right up until the sale and then you are no longer a valued customer. Maybe our engagement ring is small potatoes to them however the over $20k ring is a lot to me. I can assure you I will not be using this location for our wedding rings and I would not recommend this location to friends, family or a complete stranger.

UPDATE So Wednesday I was able to get in contact with AJ (general manager). Let me say he changed my opinion of this location. With his intervention we were able to get an update on our ring and it was available to us the next day. I wish the rest of the staff had the same dedication / commitment AJ has for his store. AJ made this situation right, but it's unfortunate the General manager had to be involved with this resolution. Thanks for all...

Let me start off by saying that I am "VERY" picky and "Hard" to please when it comes to certain things; especially costly things.... Gearold and I walked into Robbins Brothers just to kinda look around and playing with the idea of getting a nice ring. Robbin Brothers was the very first place we stopped at so we knew we were not leaving with a ring that day; however, once we got in the store the idea of making this purchase was becoming more clearer and exciting!

The Robbin Brothers team was very nice, and lets be honest, they kept a smile on their face the entire time I kept changing my mind. Every time I found the perfect ring, there was another "more perfect one" in the glass counter next to it.. I was driving myself crazy so I cant imagine how they felt, but no matter how many times I changed my mind they were there to help me.

After we finally found the perfect diamond and band we decided to go home and think about this purchase.. We also wanted to go see other stores and my last stop I wanted to see the Leo at Kay's. Yolanda made it very clear why Robbin Brothers was the store for us, but being a smart "difficult" shopper I had to see it for myself... We went to several stores in the mall and though they had some very nice rings, the costumer service nor the benefits (insurance, warranty, financing and jeweler onsite) compared to what Robbin Brothers had to offer.

Gearold, being the salesman that he is, decided we should go back to Robbin Brothers the next day to see if we can get a deal. Yolanda was very interested to hear what we had to say about the pros and cons of the other stores. The best part was, she knew my ring of choice was the Leo (at first anyways) and Kays was offering a pretty good Valentines Day special. Yolanda compared the Leo to the Robbin Brothers Echo and without comparison, the Echo was the ring for me. It has 98 facets where the Leo only has 66 (this is what makes the sparkle, sparkle :)) and a perfect cut for lighting... the diamond we chose had better clarity, less color, more crts., and more sparkle than the others...and now at the best price! Winning....

AJ, the GM, helped us close the deal, and yes, helped me choose yet another band for my perfect diamond. I know if I was me trying to help someone like me, I would've gave up, but AJ pushed through and kept me feeling like the whole purpose for him being there. was just to help me find that perfect ring!

Thank You Robbing Brothers.. and a special thank you to Yolanda and AJ for putting up with our madness...! You now have two new customers for life (whether you like it or...

Melissa and Lara helped us today. Melissa was pleasant, patient, and helpful in our search for a band before pairing us with our diamontologist, Lara. Diamontologist is a word I just learned during my visit. I like it so I'm sharing with you.

Lara is fantastic and really takes the time to find out what you know and to explain different combinations of diamonds and metals and the intricate details that result from particular combinations. Some things that most people don't consider, as I wouldn't have even thought of some of these things if I were blindly coming in to a store like this. She does this to keep you from spending unnecessary time and money when possibly another combination could look just as great,or even better, and maybe save your pockets at the same time. Speaking with her was like speaking with someone we already knew, like an old friend. It's great to have someone who cares about getting you the best setup and value for your needs and desires while not trying to just run up the price tag for the sake of a bigger sale. She was also willing to make the purchase even easier by telling me to come back and buy at a particular time during an upcoming sale. This type of treatment will have me coming back to their store to give them more business when the time comes to buy the band or future anniversaries or other special occasions. Maybe even to put a little bling on my own finger some day!

All employees we spoke with were pleasant and professional. No one breathing down your neck or making you uneasy. The store is absolutely clean inside and there is plenty of variety to choose from, even some things we've never seen before. They also have an in-house workstation where you can see your jewelry as it is being worked on. Full service certainly.

I cannot say enough wonderful things about my experience here and how much stress they took off of me without even knowing they'd done so.

I will definitely be a return customer. If you're in the market and haven't been here yet, do it! I'm certainly...