Ohayo Sushi — Restaurant in Webster

I've been coming here regularly with a friend since they opened. We were always very pleased. This visit we discovered they changed to a new "kiosk" tablet ordering system. This was a mistake.

The server had to come to our table 4 times before we got drinks, and still got the order wrong, because I said "no ice" to the server but that doesn't show on the nasty touch pad that you have to navigate to submit your own order. Then the appetizers were given to the wrong people because the kiosk doesn't know who orders what. They were just dropped at the table without even asking who they were for.

When you submit your order on the tablet, the server comes back to ask if you have any modifications - because you can't input that on the tablet.

Then the food comes all on one platter intermixed with the orders of the whole party. Because the dirty touch tablet doesn't let you indicate who orders what. The food quality has also declined.

The whole experience is impersonalized. On top of that, my friend & I are both disabled. My friend is legally blind. The new system requires you to scan a code on your phone to navigate the online menu, with pop-ups for descriptions of each item. This makes it very difficult to compare two items because you have to close the pop-up, scroll to the other item, & open a pop-up to see the description. Then you have to go to the nasty touch pad kiosk and navigate through to find what you want to submit to the kitchen. This creates an ADA barrier for visually impaired people, and is just very annoying for everyone else. Then you have to wait for the server to come back and ask you about what you ordered before they start preparing it. If the server has to come to your table SIX times before your order is submitted to the kitchen, how is this improving efficiency?

The servers did their best & I am NOT complaining about them. But the new system increases their work while also requiring the customer to order their own food. Why would I give a good tip to a server if I have to take my own order and submit it to the kitchen myself? So on top of more work for them, they will be getting smaller tips. Seems pretty stupid.

We decided to let the manager know in person what we thought before we left, as we will not be back. When we asked for the manager, the hostess looked nervous, then left for a while. She came back with our server (who no doubt thought we were complaining about her) and told us the manager was "just finishing up in the bathroom."

We waited over 10 minutes for her to come to the front. She was wearing a cloth face mask 🤦‍♀️. She gave no response to what we told her about why we don't like the kiosk system & how it creates a barrier for disabled people. No concern whatsoever. Just "uh-huh."

First, if you are so ill that you must wear a face mask and take more than 10 minutes in the bathroom, maybe you shouldn't be working around food.

Second, when a disabled person tells you that you have created barriers, a manager shouldn't just say "uh-huh." Very dismissive.

A reasonable accommodation (printed menus & having the "server" - who is already coming to the table multiple times before you can order - take the order) would be a simple fix. But Miss Mask couldn't say or do more than mumble "uh-huh."

We won't be back & it's a shame, because we...

My family and I have been coming here for the past 6 years as our get-together spot, but unfortunately, we have to say we received less than desirable service and experience today. To begin with the table we were seated at was all sticky as if it had not been cleaned properly. When our server Chris finally made an appearance his body language and attitude was as if we were bothering him and the servers who " helped " bring the food out were not friendly at all. There were a total of 6 of us placing 3 separate orders. Twenty five minutes in the first 2 orders ( 5 people ) had received their salad and appetizers, but when the servers brought out the sushi rolls they just layed it on the table walked away. The orders were mixed together we had to figure out what was what and who ordered it. I on the other hand had only received ONE piece of avacado in twenty-five minutes time. After forty minutes I received my sushi roll and 2 pieces of hibachi shrimp. After one hour our server Chris decided to make an appearance where we could ask for refills on our drinks. One hour ten minutes in I received my crab salad that was the first thing I had ordered. One hour twenty minutes when everyone was eating dessert I received the crab puff that was ordered the same time as the crab salad. After one hour thirty minutes up walks Chris ready to bring us the check. When he hands me the IPad showing a $31 tip I'm sorry , but I felt like that was a ridiculous amount he literally did nothing to earn it. He had not taken our orders the tablet did, he did not serve any food, he didn't even randomly check on us to see if we needed anything. When I spend over $200 I do expect good service worthy of a good tip. I feel with automatic 18% tip the servers do not feel that they need to do their job and do it right. The Webster location is on a downhilll slide. I don't know if there has been a change in management, but it's not the same experience. There was chaos in seating the customers, the staff is not friendly, it was not clean like it has been in the past, and the service was just out right poor. Unfortunately we will have to think twice before...

I would give the service zero stars if I could. A little background, my father is a 4 year combat veteran who served in the 75th ranger regiment 5th battalion who had rotations to Germany and is a jump master. He is 100% disabled due to service related injuries, which has affected my entire life with him because of his physical limitations. After dining at Ohayo with my girlfriend, we requested our bills separately because her parents always pay for her and I pay for my self. While I understand the rules of all you can eat versus a la cart, the extent Dosent have to go to eating one piece of the person with a la cart, and making both pay for all you can eat. Second event that took place was me requesting a military/first responder discount, which I presented my DOD issued dependent ID to the server. I asked for the discount to be applied to my girlfriend to, because she’s been around long enough to have been equally effected by my fathers disabilities, which I was met with extreme disrespect and attitude from my server. I left my card and DOD ID on the receipt holder, and a few moments later, in a very passive aggressive manner and tone, what I believe was the manager came up to me and in a very rude tone stated “the discount is only for service members, and you’re not a service member” I asked him to repeat himself, and he proceeded to hand me my ID in a very aggressive manner, and repeated in a more aggressive tone than the last. I think some people forget to realize that military families go through a lot to. For example gold star families lost that family member, would you do the same to them? Some are Purple Heart recipients who have lost limbs in combat and can’t live a normal life with their family, would you do the same to them? When I informed my father of this encounter, he just told me to post about it, and that if nothing happens then he will handle it, but overall this situation was completely backwards, and as someone who has come to Ohayo quit a few times, I feel disrespected as a regular costumer who contributes to the...