Trudy's Hallmark Shop — Local services in Webster

When we walked up to the cash register to pay for the two ornaments we picked out, the employee asked me if the ornaments we had selected were July or October ornaments. I told her I had no idea. Where would I even find this information? We just picked out the ornaments that were stocked on the shelf.

Turns out ALL of the October ornaments that aren't debuting for 2 more days are stocked on the shelf.

So she could sell me one ornament, but not the other. What? Why on Earth would you stock the ornament area with all the ornaments that you can't sell yet? Put up the display to show them off, yes, awesome! BUT stock the shelf?! No! Why would you do that?

As I was walking out after buying nothing a second employee said, "we have signs up!". No. You have signs up stating that the debut is on October 5th. You DON'T have signs up stating which ornaments are part of the October debut. There's a difference. I, the customer, shouldn't have to guess which ornaments I can actually purchase when I walk in the store. The ones that haven't debuted yet, shouldn't have been stocked on the shelves.

P.S. I ended up buying them both from Amazon. Saved me time and turned out to be a couple...

We went in looking for an (My first Christmas) ornament for my daughter born in 2019. Obviously they don't have 2019 ornaments in 2020 but I was looking for something cute that I can put 2019 on. Brook came up to us and asked what I was looking for, and I told her. She showed us the 2020 my first Christmas ornaments. When she found out I'm looking for a 2019 one. She went out of her way and found one from last year in the stock room with 2019 my first Christmas on it. Brook was amazing. Also because it was last year's she gave it to us for 50% off. I will definitely be...

Excellent experience because of the customer service. Suzette went above and beyond in trying to assist with my Crown Rewards account. She was patient and was confident in making the situation right for the customer. Also, there were other employees available to help customers at another register while Suzette took time with me. It is rare to find employees who dig deep to uncover issues with an account, and it was refreshing to see how all the employees prioritized the same level of customer service with everyone in the...