Foothills Community Center — Local services in Wenatchee

I have been a loyal Second Chance customer for nearly ten years. I have also donated quality clothing and home goods over the past decade. I shopped at the center yesterday and returned home to find a few of the items did not fit. I am aware of their "no return policy". I was also informed yesterday when I approached the cashier that although they had 50% off clothing signs up, the clothing is not actually on sale. Which did not make sense to me, but I paid with no response and even commented that I would just donate the items back if they did not work out.

I returned today in hopes if finding something that would fit. I asked the clerk if I may try on the two pairs of pants in my hand. She said that "there is too much theft so the fitting rooms are closed". I asked if the return policy had changed, she replied "no". I informed her that I make substantial donations and I would really appreciate being able to use the fitting room and that I just purchased items yesterday that did not fit. She commented that I was requesting "special treatment" and said she would not comply due to store policy.

The thrift shop is donation based so all items sold in the facility are donated. Second Chance profits 100% of the sale price on each item sold. To generously donate to a facility and then be denied the opportunity to try on items to only further support the non-profit is ludicrous, not to mention offensive. Additionally, the manager was unkempt with a genuine lack of professionalism. Loss is to be expected in any retail business, however, a business that is supported by 100% donations should not deny paying customers use of the fitting room. The most effective method to deter theft is customer service.

In response to the owner's response, there is no other retail business in town that refuses to open their fitting rooms to customers. I am very well aware of how the retail business works with 20 + years experience, that said, I have never experienced this rationale. You are punishing the very hand that helps stock the shelves access to support your business even further. Here is the rational mindset, you take the loss on theft because keeping paying customers happy encourages a thriving business. Just like every other business, this is risk as a business owner you account for in the operating costs of a...

Wow, I gave this place 5 tries. First try, the strength training instructor didn't show up and there was no note posted. Second try the morning SAIL instructor said the class was full and I could never attend, even though not many people showed up. Third try, the afternoon SAIL class instructor didn't show up, but someone jumped in to take over. Fourth, try a participant at the Sail class said I made him feel bad about himself (because I was so energetic). Fifth try, the Vibrant Motion instructor did not show up, no note was posted. I stopped by the director's office but she was on the phone. I called the director and left a message but she did not return my call. I stopped by the office the next day but she was out of the office. I'm hoping to get my membership fee back if anyone ever gets in touch with me, so that I can join the Y. It costs more, but maybe that is the price for...

The employees there are rude and grouchy and stuck up. Prices are outrageous for stuff they get for free, and they won't negotiate at all. I've donated stuff to them for years and this is how they treat local customers. And they have the nerve to use the excuse that they are short staffed. That's no reason to treat customers poorly. One of the worst thrift stores in town. Such a shame as it use to be one of the best. Definitely recommend the Garage Door Thrift store or Habitat for Humanity. Atleast they are actual...