UScellular & T-Mobile — Local services in West Bend

I went to the Paradise Dr. location of Camera Case to purchase outright a new U.S. Cellular cellphone. I & my wife are currently U.S. Cellular customers, using prepaid cell service agreements. I had (approx. 1 year ago) purchased a cellphone from a different Camera Case location using my credit card (approx. $200.00 transaction). I wanted to up grade my cellphone with a better model (approx. $500.00 transaction). After getting my new LG G3 all setup I attempted to pay by credit card. I was told by the very excellent customer service representative that the payment had to be made in cash; no credit cards or checks. My wife attempted to run to a not so close by bank to get the cash, but it had closed for the day.I tried to have C. Case charge my credit card for the amount and then I would come back the next day with cash & they could then void the cc charge. The manager said no. They kept the new phone (my old phone was useless as everything was transferred to the LG G3. Rather than make the customer rep. undo everything, I decided to go over night without a cellphone and will come back tomorrow (after banks open) with the cash to get my new cellphone. I am confident that I will not be doing any business with Camera Case in the future; I will look for other U.S. Cellular authorized reps! I will also warn any friends and neighbors against using Camera Case for any business transaction; there are many other businesses in these fields conducting more consistent and honorable business...

West Bend Paradise location receives zero stars. I specifically asked will my plan change if I buy a new phone and was assured it would not. I asked about phone reception and was told the new phone was superior to my current phone. Not only did I spend $168 on the new setup up but, I had none of my contacts, no hotspot, lost reception 7 times in 1 day with a tower not even a mile from my location and the phone is so big I can't even get it in my pocket which I told the guy was a downfall to the purchase.

When I tried to get assistance I was today by customer service I didn't know what I was talking about and I never had a hotspot despite using it for over a year. Then I called West Bend - Paradise location to see if they could fix the mistake and again the staff tried to convince me I never had a hotshot.

It took over 8 hrs to resolve the issue but I never got my Hotspot back and will be leaving US Cellular due to dishonesty, lack of informed staff and inconvenience.

Today, I've been waiting outside to have my service switched back to my original phone for 3 hours. This is truly a mismanagement of time. I've watched 5 people leave. Is...

Came in to upgrade my phone, after few minutes someone helped me. They then took about 5 minutes to figure out when their break was over so they could clock back in. Then helped me pickout a phone and screen protector. The lady was snarky with me the whole time i was there. I keep my phones in a otter box and take excellent care of them. She told me I couldn't trade my galaxy s7 twords the s9 because there was a small scratch on the home button. Other than 1 scratch the phone was immaculate! So I left and went to the corporate store in menomonee falls. That store told me my phone was just fine to trade up with and the scratch was no big deal. They said the way I was treated in west bend was upsurd. I will never step foot in this store again. I will drive 30 minutes out of my way to go to the menomonee...