Patagonia x Worn Wear — Local services in West Chicago Township

I love how big this store is, how well thought-out the layout and design is, and how friendly the staff is! They have a huge selection for kids, women, and men and if they don't have anything in-store, they are happy to order it for you online.

Is Patagonia pricey? Yes. You're paying for high quality merchandise that is going to last you years if you take care of it. I also love that they offer free-repairs and trade-in value for old coats.

The staff here was phenomenal. We came with my mom to buy coats for ourselves and the kids and I am pretty sure the staff spent the better part of 2.5 hours with us trying on different coats, talking through the different styles, etc. It took a while, but it was well worth the time spent and I am beyond thankful to the amazing team here for walking us through it all. It can be overwhelming with the choices and they helped us narrow it down to our exact needs.

We have been very happy with our purchases especially with all the snow and the arctic temps we've...

The best staff ever!!! Wow just so amazed at how well they treat their customers . Some of the kindest staff I’ve encountered . I came to this store to do a simple return on an online purchase . The staff took care of me immediately and even suggested they can do a price adjustment!! I was so happy with this tip that I didn’t return my new jacket . I got an immediate refund for the price difference . After this, I asked her about a broken zipper on my really worn Patagonia jacket that I was wearing. The young woman didn’t skip a beat and said she can fix it right away . And she did !! My old jacket is almost 10 years old and she put in a zipper within a few minutes and for free. I love how the company is not materialistic nor greedy. They make really good quality items and there were people coming in to trade in their used items . There is also a section to buy used jackets . Patagonia is a Great ambassador for our planet ! I can see the staff carry this...

Dropping in to leave a positive review about the amazing staff at the Worn Wear section of this Patagonia store. I've visited half a dozen times since December last year for various reasons and it's exceptional customer service every time.

On one particular occasion, I was getting help with a Repair Request and a staff member kindly gave me a little sheet of that fabric/sticker you use to stop your puffy coats from ripping any further. They really didn't have to do that but I sincerely appreciated it. I know this is 6 months late, but I still wanted to drop a shout-out as I'm sweating my face off in this humidity. Cheers to the staff...