Redwood Logistics — Local services in West Chicago Township

Booked a load with Peter 5:20 pm with 6 pm pickup appt recovering for someone that cancelled load on them last minute. Driver got to shipper 8:30 pm (redwood approved). Shipper told the driver to leave and reschedule. We called Peter and after hours crew. They said they'll note it in the system and couldn't tell us what to do. We had no assistance, no communication,no further instruction from the broker nor after hours crew. (load was just 100 miles trip going straight through for 3 am del so it was very time sensitive). Driver HAD to leave so we asked for TONU considering it was not our fault and our driver had no choice. This afternoon at the end of the business day Peter told me Redwood will not pay TONU. I was transferred to the manager Dan. He basically was laughing at me, barely allowing to say anything. Told me that he cannot pay with no explanation ! This is not a good way to do business. They did not value our time our resources or our driver. There was no one to tell us what to do differently... This is just pure greed. My driver did work for them as agreed and was just treated like garbage at the end. This is just below any standards and completely appaling. Feel free booking with them if you like your time and resourced...

I am currently on a load for them I picked up on Monday August 21st I booked this load when I was in Alabama I booked it between 10:00 a.m. and 12:00 p.m. I was at a receiver getting unloaded and asked the broker would it be ok to go pick up after I got unloaded in Alabama he told me that was fine I was 2 and a half hours away so when I made it to the shipper in Tennessee at 5:45 p.m. and they told me I was late and didn't know it was supposed to be picked up at 7:00 am that morning but the broker told me everything would be ok and they would unload me when i got there but they did not finish unloading me until 1 some that morning and had a 8:00 delivery in Louisiana that morning that was not gonna make when i made it to Mississippi that day they told me the delivery has been rescheduled until Friday but told them that would be extra money they have not responded to none of my emails or calls do not book a load with this broker!!!!! I am a owner operator and can't believe that we have to deal with brokers like this. Everyone that see this post let's report this broker to the FMCSA let's get rid of some of these no...

We booked a load with Brown Alex and everything seemed good and legit at that point. We dispatched our driver which was 89 miles away from the shipper, Alex asked for ETA and I provided him with that. Our driver arrived checked in and was asked to wait in the line for his turn. Mean while I receiver and email from Alex stating " Hey shipper will not load your truck and I am not sure why I cant get hold of anyone at the shipper to get a reason why they wont load your truck'. At this point I called my driver to see what is really going on and why they wont load us but when we checked in everything was good. Driver went it and spoke to shipping manager who was shocked by this claim. He told our driver Alex is one that emailed them not to load our truck but to load different truck that's was coming in. These guys are scams, lairs, terrible brokers and will go beyond to cheat you on it. Whats even worst is their management is the same way, so watch out when dealing...