Wintrust Bank — Local services in West Chicago Township

This bank is beyond useless. They will not call you back for days (if you’re lucky they even call you back) they will call you back acting like they are doing you a favor and have an inconvenienced attitude. The people that fields the calls are completely useless. They say they are short staffed, busy and make every excuse up. There are several local banks in the area that I am moving my business accounts to that don’t do this. You guys should look to them to see why they aren’t short staffed and why Wintrust has a terrible employee morale. You guys portray yourself as customer centric. However, you have a call center who cannot even answer simple questions, leave you on hold pretending they can’t hear you, (no accountability whatsoever) and takes a message that is never returned. You push people to online services, you have an attitude when finally able to speak with someone. This is the opposite of what I want in a bank. This is the worst customer experience. I do not trust them...

If I could give no stars I would. This is the third time I call and ask for help over the phone to this same branch as I am in the hospital and cannot physically walk into a branch due to my health. This branch isn’t making it any easier on people with chronic conditions. An African American female at that branch felt “uncomfortable” giving me a quote on how much a check book would cost after I provided her with all of my banking credentials and security questions correctly- she still felt “uncomfortable”. I just need to know how much a check book would cost- all she told me was “anywhere from $45-$350”; I would just like to know the price for my certain account with Wintrust. So pitiful, this generation is always feeling uncomfortable, anxious, depressed- maybe she shouldn’t be working at a bank period. Beyond horrible customer service and unprofessional beyond mesasures. The pandemic be letting anyone who wants to...

Not such a great welcoming place very profiling customer service energy are very off I could say only two young ladies were great attendant and such great energy acceptance and welcoming but the rest of the bank service is very uncomfortable since day one I opened the account it was uncomfortable as we're the creditors we get treated as we were the borrower's and banks are not even the loners we have to be credited by all means we're the lenders we provide them the credits and they act as we owe them something we can even discharge debt under Hjr 192 we don't even have real money is all a promise to pay facts and they want to look at you or talk to you like you're incompetent no think again buddies you're by not knowing the truth my children will perish for the lack of knowledge...