Best Buy — Local services in West Hollywood

Drone Purchase/Customer Service on Edward in Geek Squad reviewl I purchased a drone about three years ago at Best Buy, I finally found a class to prepare me for the FAA 107 pilot license test. Only problem is that the propellers are missing. I tried placing a replacement order on Amazon, turns out that the statement “this will fit your drone typhoon yuneek” is off, I believe it’s because I need the specific model number. Wow the best buy receipt nor the packaging on the drone specify that. Ok, let me give them a call. Oh man, I got someone in the Philippines call center that reads a five minute script and in the end can’t assist you? Seems to be theme across all these call centers, but that’s another review. Ok let’s try someone in the store, after all, this is why I paid retail price instead of ordering online, for a live person with insight or guidance on parts for your main purchase. I come here to West Hollywood Best Buy, no more drone section, all orders are online. The floaters covering several departments don’t have the knowledge to assist me, go to Geek Squad, I get Edward. Edward asks me if I purchased coverage through them, no, and you don’t need that just to look up the specs on my purchase here, that’s all I need. Can’t you look this up in your database? High school drop outs do this in a jiffy for me over at Autozone! You mean you don’t have the knowledge, nor the database to give me the specs on my purchase? So how is it that your staying relevant and competitive with online giants like Amazon? You do know that the online competitors are what drove your former competitor Circuit City out of business right? You also are aware that we operate in a service economy because we offer customer service with solutions and insights that make a better shopping experience. I guess not. I walked out of here without a solution to one of the last electronic store retailers in the country. If I were the COO here this is what I would hammer into my teammates and how I would make sure that the joint that I was running stayed relevant, or if I was just the Edward dude, I’d offer some alternative. Not the case here. Nope. Might as well just have a recording that said: “the system is not recognizing your request. Please try back another day.” Thankfully, I find solutions, YouTube, Google, my other drone homies. Best Buy? What’s that? Side note, those coverage plans that they push on you, I’ve tried them long ago, expensive premiums compared to other plans, and usually who you get for assistance is someone far far away who doesn’t give a hoot about your issue which totally falls under the coverage plan. All they have is a script that goes in circles until it spins you out and you give up! Ugh! Stick with your renters insurance, yea those are still good with real people here in the states that have a database and know how to stay relevant. Lots of room for improvement here Corrie Barry, but hey, you look the CEO part in your...

To Whom It May Concern,

I am writing to formally express my deep dissatisfaction regarding a recent purchase and subsequent customer service experience at Best Buy, specifically involving an open-box laptop and the handling by store personnel.

On [insert exact date of purchase], I purchased an open-box laptop via BestBuy.com and arranged to pick it up in person from one of your store locations. I took a paid Uber to retrieve the item in anticipation of using it immediately for professional tasks.

Upon returning home, I discovered that the power charger—a critical and expected component—was missing from the box. This was not made clear at the time of pickup. I immediately contacted Best Buy Customer Care, where I was told I could resolve the issue at any store location.

However, upon visiting the Hollywood or West Hollywood Best Buy (whichever applies), I was met with confusion, a lack of accountability, and unprofessional conduct. A manager named Julieta presented me with three inadequate options:

Purchase a replacement power cable at a so-called “discounted” price of $59.99 less $10,

Return the laptop entirely,

Have Geek Squad re-certify the unit—acknowledging that without a power cable, it would no longer qualify as “good condition.”

This confirms that the laptop was never truly in “good condition” upon sale, violating the terms under which I made the purchase. Julieta was dismissive, unhelpful, and displayed aggressive body language and tone. Her demeanor was unprofessional and, frankly, humiliating—especially as it occurred in front of other customers. I have video documentation of this interaction.

This is a straightforward matter: an essential item was missing from the purchase, and instead of providing a prompt solution, I was forced to either pay more, return a product I had already set up, or endure a bureaucratic workaround—all while being disrespected.

I am requesting a full refund for the power charger I was forced to purchase under duress or, alternatively, for Best Buy to issue a replacement charger free of charge—as it should have been included in the original “good condition” product listing.

Please escalate this issue to the appropriate department. I would appreciate a timely response within 7 business days. I will not hesitate to share my experience publicly and consider additional dispute resolution options if this is not resolved promptly and professionally.

Thank you for your attention to...

You can tell Best Buy days are numbered and they deserve to fail. I went in this morning to buy a $700 item. I was greeted by a guy at the door. I asked him where the item was located, despite very very few customers (none in the vicinity) in the store, all he could manage was to point me in the right direction - he was busy have a conversation with the security guard and did not want to take a break from that. I found the item, eventually, and had a couple of questions. There were two other employees having an animated personal chat with each other nearby. I asked my question and neither could be bothered to help. One of them sort of sauntered over and when I said that demo unit I was looking at was not working he shrugged and said "I am surprised any of them are working!" He then kinda waved at the shelves and said " if you want one, they are down there somewhere" and he went back to his personal conversation with the other employee. It felt like I was at some sort of high school detention, where all of these guys were being forced to work and they had absolutely no interest in helping a customer. I asked a third guy if the manager was available, hoping he might know who in the store could help me. I was told he as busy. So, I interacted with 5 employees (including the security guard) and not one of them could be bothered. I had hoped to take a look at the item and buy it today, but I could not bear the idea of handing this place any money. When I asked for the store phone number, so I could follow-up with the manager, they told me it is not possilble to call the store, and I had to call an 800 number call center. This place is a total joke. I cannot imagine trying to get anything done here. I mean, I could not even manage to buy one - can't even think about what retuning anything would be like. In the end, I ordered on Amazon and it will be with me tomorrow morning by 8am, Same item, same price, and if I have an issue, Amazon could not be easier to deal with - short trip to Whole Foods for a return, if necessary, and that will be complete. No finding parking, no making sure I have a validation and no interacting with what might be the least interested employees I have ever seen. Of course the manager does not want to be available or have a phone number - they must be on the phone all day apologizing for their employees' horrible behavior. Hard no. Avoid...