Geek Squad — Local services in West Jordan

⭐ Exceptional Service from Geek Squad’s Steve – A True Hero! ⭐

I recently visited Best Buy’s "Geek Squad" because my new laptop was locked and completely unusable. While the initial employees were courteous, Steve went above and beyond to deliver an outstanding experience.

Despite being extremely busy—juggling multiple customers, hopping between the cashier and service desks—he managed to multitask flawlessly while ensuring everyone received top-tier assistance. What truly impressed me? He took extra time to transfer all my old files to the repaired laptop—without any additional charge!

Steve is the epitome of professionalism: polite, knowledgeable, and dedicated to exceptional customer service. His work ethic and willingness to go the extra mile are exactly what every Geek Squad (and Best Buy) team member should strive for.

Thank you, Steve—you’re a rockstar! More employees like you would make Best Buy’s "Geek Squad" unstoppable. Highly recommend requesting him for...

Do not buy a PC computer from Best buy. I bought the newest HP just over a year ago July 2018 did a software Windows 10 update and it crashed my drive. I have been a Mac user for 10 years but when my Mac mini 2007 became too old to update I decided to give an HP PC a try. After my drive crashed for just doing a Windows 10 update The geek squad told me that the PC computers they sell at Best buy are not the pure form of Windows 10. I ended up spending $70 for a new hard drive to be replaced in my HP PC computer. I honestly think they have a bad supply chain. I would go to a computer specific store for your next...

Don't buy anything with accidental damage protection and count on Geek Squad. Couldn't replace in store, had to charge extra to ship it to me, couldn't tell me proper claim procedure when I bought the phone, couldn't tell me they wouldn't do anything in store when I came in Friday night, had to come back Saturday morning for someone else to tell me they wouldn't do anything. The biggest scam in all of IT, and it's even worse when it should just be a basic replacement on a cheap phone. The only redeeming quality is that the extremely poorly trained employees...