Riverton Music Store West Jordan — Local services in West Jordan

We werent expecting wonders,just them teaching some basics.My son wanted me to come in one day.I could tell my son was having issues with how to hold the Viola,but nothing was said,so I try my best to show him how to hold it,Ive watched my daughter play the Violin.I mentioned to my wife about it,& the teacher didnt correct anyone in the class.We heard about a Christmas concert,but the Orchestra class wasnt going to do it because to many kids were just“pretending to play”but thought it was growing pains in the class.One day my wife was picking him up,all the parents there were notified that they were having the Christmas Concert.All the parents rushed in for the concert & were a little peeved,no one had been told about the change.My wife calls the program coordinator about the lack of comm.& how he kept insisting my son had a Violin and not a Viola.Communication actually starts via emails,one of which says,“And now I would also like to remind everyone that parents are always welcome to attend rehearsals.This helps show your children that you r interested in what they r doing & helps give them confidence as they learn their instrument.”My son comes home & tells us that his teacher told him we are mad he isn’t good at playing his instrument & r just trying to get him in trouble.My wife calls the coordinator,who says she has sat in the class and hasn’t noticed any issues,but will do again.Later, she tells my wife she hasnt noticed any issues.My wife decides she’s going to go into the classes so she can see what is actually covered during the class & then also make sure no more issues with him.My daughter decides one day shes going to go in the class.Shes offering him some pointers about how to hold it and the teacher says thats what hes been trying to teach him.My son who plays the Cello came home & went.They both said that he didn’t seem like he was really concerned with teaching anyone even if theres a issue.We weren’t trying to cause any issues & just figure we'll keep trying to work with him.Today we go in & sit at the side of the classroom.Only 5 students in the room & they hadnt begun when the teacher walks over & asks us to please leave the classroom because we r a distraction.After the class I ask him why he had us leave & says that we are distracting the class.I tell him that they hadn’t seemed to have noticed us.He then wants to know why we are always coming in so I explain that its so we can see what they covered in class & that we can(I know it sounds like a stretch because we ourselves have no idea what we r doing but considering hes not teaching,what else can we do)try & get him caught up so hes not“pretending”to play.He then says he thinks its us causing a issue for him.I tell him that we are there because we are TRYING to work with him at home since he doesnt seem concerned with actually teaching him or the other kids who are having problems.He starts saying how he finds that hard to believe seeing how we supposedly have all that musical exp in the fam,which I try to explain the only one who really knows anything about it and is actually around to help is in high school,working a job,& is a TEEN & isnt around enough so its up to us.I saw that wasnt really sinking in,so I told him,“Let’s go back to my original question, why did you really ask us to leave?”which he responds with“Because I don’t want you there.”When I asked him about the email inviting parents in,he again says that we had become a distraction.I later called the coordinator,& she said she does agree with him.When asked about the email,she tried telling me that I dont go into his classroom at school and sit through that,but when I tried explaining my reasoning, she merely said she doesn’t understand why,so I had had enough & ended the call.Now Im pulling my son from the class,going to return the instrument & have to explain to a sad 9 year old why he cant stay in the class,because he genuinely wants to learn,he unfortunately fell behind & apparently,that’s ok to just abandon him according to...

So long story short I completely messed up and accidentally put a review on the wrong store! Lol the review went...Absolutely great!!!! Looking for a guitar for my son he was very knowledgeable and friendly we even had questions about the tuba and contra my son plays and they had every question we had awnserd. I would highly recommend anyone 1st time looking or been playing for awhile to come here these guys are great!!!! For anything you are looking for! We have been back several times now and will continue.. I have now been back 3 more times for different reasons and I can honestly say I will never go anywhere else. Even the young man and young girl that helped me before they closed were fantastic! Very friendly and professional I have yet to have a bad experience. Every single Instrument you want to know about they have someone to awnser every question and if by that rare chance they don't they will find out. They have repeatedly gone above and beyond so I would definitely say there is no where better then here! I hope they stay in this area forever but we would happily follow if they ever move. That should say a lot about this place it's fantastic! You just don't find this level of customer service anywhere anymore so thank you guys every one of you!! For all the continued help and service we appreciate...

Horrible customer service and refund policy! Riverton Music offered Orchestra classes to be taught at my daughter's school. They then cancelled the class as they did not have enough students to make it a full class... totally understandable, except I had to call to find out the classes has been cancelled, even though they had ALL of my contact information from registering for the class. I had also purchased the 2 required books for that class when I paid for the lessons. I then asked for a refund and was informed that it would take up to 3 weeks for the refund to process, but that I would need to bring the books in for a full refund as long as they had not been damaged. I took the books into the store that I purchased them from and was informed that they could only do in-store credit for the books (even with no damage). I still have not received my refund from the classes or the books. I have called and left multiple message requesting any available updates, with no contact back at this time. I have been waiting for over a month...