Roxberry Juice Co. Drive Thru — Restaurant in West Jordan

This is my first time visiting the new Jordan Landing location, and I was not terribly impressed with the service. I absolutely adore Roxberry, and love that I can get so many healthy treats there! In the past I have visited the Riverton location and they are always friendly, helpful, give you prompt service but never rush you, and you always feel like a really valued customer!! At the Jordan Landing lication there were 2 cars in the Drive Thru and me at the counter. There was one employee working the drive thru, a guy and a women who was at the back table cutting fruit for fruit bowls. She immediately dropped what she was doing and came over to help. It was great that she greeted me promptly but she wasn't nearly as friendly and welcoming as they always are at the Riverton location. She did ring me up, asked if I needed a receipt, to which I replied yes, and then told me the guy working the drive thru would finish up my order, since he was done with customers at the drive thru and she had to ring up my order 1 handed since she had a glove on her other hand from cutting fruit. The guy took over, he was in the backround when the women entered my order, but he basically hadn't heard or hadn't listened, which is understandable since he was finishing up the drive thru, asked again if I wanted a receipt to which I replied yes. The guy was extremely unfriendly, and when I asked about my Roxberry loyalty points applying to my order, he was down right rude and told me I didn't have any, he was put out when I asked for a receipt, was even more rude when the first 3 times I pushed the button to accept the total and pay the button didn't take, and acted like I was stupid that I had to be walked through acceting the total, when the Riverton location has a different system and I was unfamiliar with the Jordan Landing location system, since I had never been there before. I love Roxberry, and I was excited when I heard this location was opening, because it's so close to my home! The Riverton location is close to some of my Dr's and my families homes, and that is why it was the first and only location I had tried. My excitement has certainly ebbed after the treatment I experienced at the new location. I spent over $20 and even nicely tipped the servers, even though I was treated very rudely by the guy who finished my order. I will return again only because I love my Roxberry smoothies, juices, and food to give this location a second chance, but if I am treated rudely again, I will never go there again. It's really sad since, I would spend a lot of money there if I felt they valued me as a customer and simply treated me right! Heads up Jordan Landing location, most people won't even give you a second chance...

Not celiac/gluten friendly location.

Horrible experience at this location :(. This was a curb pick up through DoorDash app since I didn’t know they had a Drive-thru.

Both orders were entirely was wrong (the employees did not read the allergens portion on the order)

I’m gluten intolerant/celiac and there was granola on the açai which was requested to be removed. I was genuinely polite when letting the employee know due to the fact she was very young and mistakes happen. Well the employee was not phased about it and responded: we’re stressed and behind orders and was awkward quiet on the phone. That was it. I was so confused by the whole “I don’t care” attitude and thrown back. I’m a shy person, but had to push myself and ask what we could do to fix the situation LOL...she responded with no apologies no nothing for us to get back in line after being in line for 30 min; we get the whole coronavírus situation and it’s a luxury to go out and get a treat. So we go back to the long line, hang out a bit more, positive attitude and BAM now the other employee greeted us with: the order did not specify anything therefore it wasn’t wrong...once again, thrown back by the lack of sympathy. Once again we went over the order, tried to explain the fact that I cannot have gluten bla bla...literally.

*If one thing my adult self knows when ordering online is to make sure that gluten is not in the order otherwise I can die? therefore I know for sure that I DID specify, guys I just wanted to get my food and drive off

Here comes the good part. The order was not fixed. She did not make a new one; she just scooped out the granolas with a spoon, and this is serious stuff for people with celiac, I learned that when I got home and I took a bite and there was a few granolas lost in there. This could have ended BAD if I ended up going to the hospital because once again I CANNOT have gluten. Had to throw away all my order, waste of time and money.

Update: my skin broke into rashes and my stomach was killing me all night long (my celiac people will know what I’m talking about). 6 days after and my hands and feet still have...

This place was not it. I’ll be back in the morning but I went inside and ordered some things. Part of this order included two large drinks. I know I said large drinks because after saying, “I want the biggest size you have.” He replied, “So a large?” It then continued from there. When I received my drinks I got a small and a medium. I went back inside questioning politely if this had been what I ordered. I was confused and hoped I didn’t get charged for larges when I received a small and medium. He straight up said, “No, you ordered two smalls. We gave you one medium because we had extra and didn’t want to throw it out.” He didn’t even check the receipt… or try to believe me. He was very hostile from the beginning, rose his voice at a customer, and argued with me without trying to actually fix or resolve the situation with a sprinkle of logic. All it took was a quick, “Let me check your receipt.” Yet he felt the need to argue??? It ended in him having me pay another ten dollars to fix one of the large drinks (they remade it wrong btw). I would never had to pay for that second large if I just received the correct order in the first place. I did not get a receipt from the start of my order as I didn’t think it was necessary or think of it at the time. However, after ringing up the EXACT same order on the app and seeing the $5-7 difference between the two sizes. I think I know which one I ordered… and I’ll give you a hint it wasn’t the small. Oh this was also my first ever experience from Roxberry. I thought it would be a nice treat for my partner who just had knee surgery. Coming from a food industry manager, please teach your employees better basic respect and manners. You never know the situation. I will be getting the name of that employee to add here because no customer deserves to be treated with that amount...