Kneaders Bakery & Cafe — Restaurant in West Jordan

Update: Maybe it’s that I came around dinner time instead of the end of the night but they got my order right! I shouldn’t have to celebrate this but I am! Maybe I won’t have to drive across town anymore!

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Original Review: Been coming here for 4 years and have finally given up. I can count the number of times my order has been correct on one hand and don’t know why I keep coming back.

They run out of desserts by the end of the evening (I usually come in around 7:30 or 8:00) and that’s one thing. It sounds like they’ve had some inventory management issues. But that’s not the real issue.

The real issue is that time and time again, when they are out of something and my order isn’t correct, they DON’T TELL ME. I don’t find out until I’m home (I get orders to go). I’ve driven back over to this location repeatedly to fix orders and tonight was the last time. I won’t be coming back to this location.

This isn’t an inventory management issue… it’s a CUSTOMER SERVICE ISSUE. The staff are very nice and try to be accommodating when an issue is brought up but they are terrible at providing basic, common courtesies (e.g. when you see me come in the door and make eye contact with me, say something to acknowledge that you’ll be with me when you’re done with your task) and basic customer service (e.g. tell me when my order isn’t complete).

This has been going on for the last 4 years and I don’t know why I keep coming back. I’m done with this location unless they get a change in management.

If their food wasn’t so good I’d write off...

Where do I begin? Ordered through the app and had a pickup time at 6:50. When we finally got our food it was 7:31pm.

But wait! There’s more!

All the sandwiches were cold when we finally got them…and my son’s “pesto chicken” had ZERO pesto on it…

While we’re waiting we could hear 2 employees talking. One was a basic employee and the other was the manager. He told her they were out of banana cream pie and she told him to “just give them something”. My son was with me and heard them as well. They DID NOT FEEL LIKE MENTIONING this to us. They felt like just giving us anything as long as they got money…

Anyway, they had 5 door dashers waiting plus 3 families.

When they gave us our order I saw they had put a raspberry cheesecake in a box and were NOT GOING TO TELL US. I told them the answer was “No”. They could just refund us and the guy working said he would have to ask his manager…seriously?

Then they forgot several items in our order and then acted like I was lying when I told them. It was on the stupid receipt!!! Then the guy took his time getting our correct items.

Anyway, they also made comments about how “if so and so hadn’t showed I would have walked out” and the other one agreed.

None of the employees were older than 20 and it showed…whoever owns this franchise needs to get their butts in and deal with this…

One star is generous for the cost...

I am beyond disappointed with the Jordan Landing West Jordan, UT Kneader’s. I went there Feb 23 through the drive through and ordered a double fudge brownie, Diet Coke and BBQ Southwest Salad. I got home and the salad was missing the black beans, corn, tortilla strips, cilantro and more. I called today and talked to a manager named Chris. I explained the situation and asked if at the LEAST I could have the meal replaced. He said he would only replace the salad. He kept saying I could come in and get my “free” salad. I kept saying it wasn’t free, he was literally just giving me what I paid for. I kept explaining I was really disappointed he wouldn’t do anything else but he wouldn’t budge. I had the receipt and a picture of the salad and still nothing. He said that was protocol. I am beyond disappointed in the customer service. I paid $14.46 for that meal. They are not cheap and THEY messed up. I shouldn’t just get what I paid for. There should be something else given. What the heck is a brownie and a soda to them?! It would have shown good customer service but because of supposed “protocol” I only get what I paid for. Really, REALLY disappointing service. And this is not the first time I’ve had a horrible...