55 Riverwalk Place — Local services in West New York

We just moved out after a 1 year lease here. I would NEVER recommend this apartment complex to anyone. The management team is extremely negligent and unresponsive. I’m going to start off by saying the Maintenance Team is 5star. Anthony & Jonathan are the best things about this place. We also have nothing but great things to say about the concierge staff, Christine is a delight to see behind the desk. Upon moving in we soon learned that the fire alarm is an ongoing problem in this building. During our first month living here it went off twice, on both occasions my husband and I ran downstairs in case of a fire. We soon learned that this is just a normal thing, there was indeed no fire and we learned that nobody leaves their apartments. It’s a normal occurrence. Scarily, one occasion this past summer, there was an actual fire in a dumpster in the garage, nobody left their apartments. It’s crazy!! Some day this could be disastrous. People may perish in this building. It’s complete negligence from the management team. Our leasing agent was Jerricka, she was unprofessional from day 1. She chewed on m&ms with an open mouth while filling out paperwork with us, she then returned to the kitchen to get more snacks when she finished the first packet, it was honestly the most unprofessional thing I’ve ever seen. We were shocked. Perhaps she could have waited 5 mins. We asked questions about our apartment and she couldn’t answer most of them. We were happy with the space and how clean the apartment was.

When moving out I noticed that we were overcharged for parking and rent. I refuse to pay money for anything I don’t owe. After 5 weeks of multiple emails with Zero response I called and I finally got an answer. Jerricka used the excuse that my email was in her “junk folder”. I didn’t buy it for a second considering she started the email thread to me. It’s a silly excuse. Do your job. This management team doesn’t like to be questioned on anything. If they don’t like it they will simply ignore it. Luckily our apartment was newly renovated before we moved in but it was not caulked around the flooring or doors or windows. This caused A LOT of bugs to enter through gaps in the entire apartment. We watched spiders & millipedes crawl right out of the gaps. We paid an amenity fee, a fee for computers that don’t work. No charges for the computer keyboards or mouse. The pool didn’t open on time. The hot tub did not work the entire summer. All residents should have been refunded. It’s a mess. There’s no CCTV footage for the hallways or garage and there have been multiple robberies in the garage, if you are paying premium prices we should at least feel safe.

I give this place 1 star for the space in the apartment and the convenient commute to the city. The location is great but sadly the management has failed.

I advise you all,...

I had a terrible experience with this apartment which cost me almost $500.00—and the leasing manager didn’t even care. I visited and obtained a guest permit for my car and had my vehicle logged in the apartment’s records. During my visit, the apartment concierge didn’t check the apartment records properly and ordered my car towed even though I had the permit. The tow cost me $450.00. When I approached the leasing manager about recovering the costs because they wrongfully ordered my car towed, he did nothing to help. This speaks poorly of management that they would mistakenly tow my car and not help me recover the hundreds of dollars from their mistake. I wouldn’t rent from them.

Edit: To be clear, and in response to the comment below—no, I don't think you understand my frustration. Neither you nor your leasing manager have done anything to help remedy the half a thousand dollars that Riverwalk's mistake caused me to lose. Absolutely nowhere in the guest permit, the parking garage signage, or anywhere else was I told to display my permit in the car. I have photos of my permit and the signage outside the parking garage to prove that, too. And I'm happy to send this information your way if anyone cared enough to have a conversation with me.

Moreover, your concierge is the one who (1) put a notice on my car requesting it to be towed, and (2) called the towing company (at 3:03 am, without first calling my phone number which was logged in your record books) with the instruction to have it towed after he overlooked my entry in the record keeping books. The New Jersey Predatory Towing Act of 2009 provides in 56:13-16(h) that it is an unlawful practice for towing companies to "monitor, patrol, or otherwise surveil a private property for the purposes of identifying vehicles parked for unauthorized purposes and towing a motor vehicle parked for an unauthorized purpose from such private property without having been specifically requested to tow such vehicle by the owner of the property." So your suggestion that the towing company's actions are outside of your control is patently incorrect both as a factual matter and as a legal matter. The only way that the towing company could legally tow my car is with your authorization, which Riverwalk's concierge provided despite my compliance with every single one of your rules and despite my permit being logged in your own record keeping books.

I've included the photograph of the sign outside your entrance below. Please show me where it says that the guest parking pass must be displayed in the vehicle. I'll wait. In the meantime, I will be lodging complaints with the New Jersey Division of Consumer Affairs and the Better...

I would give this place 0 stars if possible. We've spoke to many neighbors and a good amount of current residents are leaving for other nearby rentals. The problem is management. These issues have been raised several times by many tenants (also reflected in the reviews) Names have been called out and there is nothing they do about it Management is not responsive. They take over month to resolve simple problems and you have to follow up with multiple emails, re-state what you already have stated via email, all because they are too lazy to read them Particularly Aiden Macdonald is someone who tries to go around the problem, asks the same questions over and over again and has a lot of excuses that do not pertain to the matter at hand and never gets anything resolved. He constantly blames other people. Many residents (including in the reviews) complain about him, hard to understand why he is still around with no consequences There was an issue with the upfront cost that they were billing and when I called it out- they kept saying it was fine. It took many back and forth of me showing them simple math for them to realize things weren't adding up and when they realized, they passed it on as not a big deal There is something going on with the electric meters as well, our bill has rocketed from $130/month to $500/month for a 2 bedroom. A lot of other residents experienced same spike. We checked with other other building residents in the area and they said they didn't see this problem - so it is not universal issue We have some maintenance issues that have been present since we moved (ie: blinds not being replaced) The maintenance crew is great, the problem is that they are not able to get the blinds to replace them In the last year, policies have been changed to get more money from residents or Amenities were reduced due to mismanagement . Need to pay $15 a day now for guest parking, mail of a certain size won't be held more than 42 hours, pool opening was delayed due to lack of paperwork, garage is never taken care of (glass and dirt all over it)

Overall- PLEASE do not rent this property. My recommendation would be to look at other properties near by (next block) some of them are privately owned but still rent out to tenants. Prices are similar or lower and they do not have management issues. I've lived in rental apartments in NYC + NJ most of my adult life, and so far, this has been the worst management company I had to deal with. I'm hoping they start taking these reviews a bit more seriously and take action before they lose...