Winston’s nail and facial lounge — Local services in West Palm Beach

My eyebrows were ruined.

I walked in for a quick eyebrow waxing, advertising 15% off for your first visit and a $15 waxing, and should have known better when both girls at the counter stared at each other and then at me for a moment when I asked for the waxing, before one stood up and tried to get the attention of one that was already busy with another client getting their nails done. I stood there and the other desk girl went back to her cell phone for a moment before the first girl walked back and said “I could do it, follow me,” and brought me to the very back of the salon. The experience was nice, you’re laying down and are under a cozy blanket, the entire salon is aesthetically beautiful but I’ll never be visiting again because she took the entire tail end of my right eyebrow off on accident. After she did it, she apologized but then tried to say that my eyebrow hairs are “too long” and it got caught in the wax. Which is why I went to the SALON to get them done. She tried to finish up and not completely ruin my other eyebrow, all while offering justifications for her just not doing her job properly and waxing off more than she should have, but the entire experience was just wasted when she was careless with my face. Whether it was carelessness or inexperience, as someone who also works in the service industry, I should have been turned away or told to wait for someone that has experience. The hesitation in both people up front told me that this was going to happen, but I was assured she knew what she was doing. She barely touched the other side in fear that she was going to screw it up, then put hydrocortisone on my face before asking if I was allergic. I’m not, but people in my family are, so I know first hand that it’s incredibly important to ask before putting any kind of medication on anyone. She was nice enough and I tried to save the experience for myself by being courteous the way, asked me a lot about where I’m from and why I was in the area when I told her where I was from. I wanted to walk out on the tab and refuse to pay for it, but I didn’t. I get to the front and there’s no 15% added for a first visit. I didn’t even want to argue at this point so I just paid. She has the audacity to give me her professional card and tell me that she does full body waxing and she dyes hair. I will never let this person touch another strand of hair on my entire body. I gave a dollar tip, walked out and cried on the way home. I went from a no makeup beauty regimen to needing to draw my eyebrows on every single day because the people at this salon either didn’t know or didn’t care enough to do this properly, something I do 4 times a year and now have to walk around for the next 3-4 months with half of an eyebrow and the other half makeup because of this. It’s been once week and in the area where she took the most hair out, I can already feel ingrown hairs coming back because I’ve never had those in particular waxed and she didn’t wax them properly since they were caught and not coated.

The salon is very nice and I imagine they don’t mess nails up this awfully but it truly is a nail salon first and I would not trust even a more experienced facial waxing person there because of how bad I feel my eyebrows look. It’s at least a lesson for me and a chance to let other people know...

My nail tech at Venetian was not available for my schedule this time so I decided to try out Winston’s. Overall, it was a pleasurable experience. The staff is kind and welcoming. They offer water, champagne, etc. which is a nice touch. Mina did my dip and pedicure. She did a good job and I am happy with the result (it has been 24 hours since I got them done)—I’m very picky with my nails so that says a lot! It was obvious that doing a good job was important to her and she was very attentive. The only downside was that there were a handful of times that she removed the dip and started over for a few of the nails, so the process definitely took a longer time than usual.

There are only a few cons of my experience: the pedicure chairs were not comfortable for me at all. They are not the usual massage chairs, but are instead pretty stiff—and one of my favorite parts of my nail experience is reclining back and getting the back massage. This is just a personal preference though and doesn’t make Winston’s a bad salon!; My appointment for a regular dip manicure with tips and a regular pedicure took around 2.5 hours. I’ve never spent that much time at a salon for a nail appointment, especially when there weren’t any intricate designs or top level services involved. The attention to detail was appreciated, but I would never intentionally spend that much time on my day off at a salon, it was way too long; My manicure was a regular dip with tips and plain pink nail color (no designs) and I asked for almond shape. Only after I was done was I informed that because of the shape and tips my manicure cost an extra $30+ — I was internally shocked when I was told the total of $114 for both services. Then you add on tip. This was the most expensive trip to a nail salon I’ve ever had and I go on a biweekly basis. I expect a bit of an up charge for tips and all, but not that much and if I was told before my manicure started, then I would have declined the added service. I did fail to ask what the up charge was though, so partially my responsibility.

There aren’t a lot of great spots around me, so If I am ever in a bind again with my usual nail tech’s schedule, I would definitely consider coming back here if I have the time and money. I would recommend this place to a friend if asked, but would definitely mention that there are less expensive options nearby. I’ve seen some other reviews that their manicures didn’t last too long, so I’m hoping I don’t...

My first trip to this salon was very positive so I was eager to come back, and make this salon my new “nail home.” I was there for OVER TWO HOURS for a simple fill to cover the grow out and a gel polish on my toe nails without a full pedicure. The nail tech decided to grind off the French tip that was previously painted on, annoying considering how long I had been there but was a simple mistake - no big deal. Then, they tried to charge me $110!!!!! For a fill and a gel polish!!!! Absurd. The owner said it $65 for a fill - the same price I paid for fresh set when I previously came in?? Such a bummer because their nail techs and hostess’ are so kind and talented, but they have lost a customer because of the owners INSANE prices. Edit: she is now claiming I got more services than I did to justify the price. I came in with nothing on my toes which the tech can vouch for, but wanted to charge me to take off gel polish I never had. Know that if you have a problem here, apparently she will go out of her way...