The UPS Store — Local services in Westerville

I normally would give this ups store a 5 star rating. I go there a lot and find their service good and my packages always get there on time. Today I was disappointed when I went in and no one had a mask on. The employee asked can I help you and I said I would like to have someone with a mask help me. I take this seriously. I have MS and have not been out hardly at since the stay at home order. I thought that your employees would be wearing masks and was a little surprised to see no masks on when I walked in. The one employee was very helpful and put a mask on for me. These masks are not to protect your employees but to protect your costumers. The one employee was young and may not feel like she can get the coronovirus or spread it but as an owner you are responsible for your employees and their actions. If it is not a policy of yours to wear masks I will have to accept that and I will go back to the us postal service to mail my packages because during this time they are wearing masks. Their service is not nearly as good as yours but I will take safety over...

The staff here are rude and blame the customer for a UPS mistake. I was told guaranteed the package would be there the next day. Now the package is being delayed a couple days because of UPS. I went into the store to say ok well overnight this at your expense to make it right because I had an extra of what was being sent. First I get you want us to be out $50 bucks from the employee with tons of attitude then it’s not our fault the weather delayed it. It’s June in Ohio it’s going to Chicago only thing that has happened is some rain nothing major. He goes what about earthquakes how can we account for those. Seriously earthquakes let’s take it to extremes shall we. They did nothing for me other than waste my time and make me mad for the rest of the day. The funny part is I called UPS and they said it was loaded onto the wrong truck not anything about weather. The staff are liars, accuse the customer of being wrong and an idiot. I would avoid this place like the plague if I were you. You’ll wait in a long line then when UPS messes something up they just...

Kudos to the employees who kept their cool when a customer dropped off several trash bags full of heavy, bulky packages in front of the counter then walked out the door without giving a thought to the staff member who then had to lug all of the bags onto the counter to scan. Luckily there were several customers in the store who pitched in to assist. I guess this guy is more important than the rest of us so is entitled to dump and go without a thought as to what the store staff might have to do to take care of his packages and make sure they arrive at their destination promptly and intact. In my experience at this location, despite the crowds and lines, the staff remain courteous and efficient and deserve to be treated with more respect. Thank you for...