Kirkland's Home — Local services in Westlake

Love the items this store sells, but the majority of the people that work at this location are beyond rude. I ordered some new fall decorations and wreaths. One of the items I had to pickup in store at the Westlake location. The email to notify me the in store pickup was ready never stated how long I had to pickup the item. I made it to the store 7 days later. I first wanted to return one of the wreaths I had bought online that was shipped to my home. The wreath was shredding like crazy when attempting to unbox it and was already not as full as the online picture had shown it to be, so decided against keeping it. The lady Susan working at the counter had a huge attitude about the return even though the wreath was clearly never used, unboxed, & I had my receipt ready to go. Then when I provided my email for the order pickup she copped another huge attitude about not being able to find it. Another worker came to assist and had to explain they only hold items for 5 days and gave me a huge attitude about how late I was with trying to pick it up, even though my response had just been okay, I wasn’t aware of the hold time. To chastise me like I was a child when I am grown adult and just recently spent a decent chunk of money on fall decor is beyond ridiculous and uncalled for. Not sure who trains these people, but clearly the culture of this store is to be rude to those who come into shop. If you don’t like dealing with people, don’t work in the retail industry. It’s not my fault you don’t like your job! I’d normally chalk it up to maybe the individual was just having an off day, but sadly not my first experience of being poorly treated at this store. Will be my last time though as there are plenty of other home decor stores with friendly store employees deserving of spending...

Checked out this store for the first time in the West Bay Plaza. It was a nice, neat clean, and organized little place. It is set up like a smaller HomeGoods boutique with everything for the modern home, from beddings, to furniture, to wall art and other home decor. The Staff pretty much left me alone, although it would have been nice to acknowledge my presence w a simple 'hello' or 'can I help you find anything' or even just a smile. I was there for about 30-40 mins. There weren't a lot of customers around either (maybe less than 10 or so), so it wasn't like they were super busy with stocking/or helping customers. Slightly on the expensive side but it was good that they were having a sale on select items (25% off) to get rid of their holiday decor and throws and other home stuffs. I would probably check the store out again, in case it was just a off day for everyone---and stores do...

Does anyone else notice that half of the items and furniture are chipped, scratched or broken? We almost bought a broken dry erase board. I took it back to the shelf and there was only one that wasn't broken. The cashier didn't seem to care, which was surprising. I just tried to put a shoe rack together and it had the wrong peices. I don't understand the logic of putting damaged items on the floor. Does it make someone feel like they found a deal when they find something in good shape? Like a thrift shop or garage sale mentality? I was going to get a nice table but the exact same one next to it had a gash on the side. So I just walked. Makes me think everything might be broken...