Patio.com — Local services in Westport

Terrible customer service from corporate. We bought a $3000 teak table with a crack in the middle of our table showing up within days of delivery. We spent a lot of money on other furniture too. We let the Westport location know - Kim is great - and then sent emails documenting the damage. After multiple emails with Scott S., and not hearing back, we were finally told that the giant crack isn’t covered because it was caused by an umbrella. We didn’t even HAVE an umbrella when we first bought the table and took the first pictures. Save your money or shop somewhere that will honor a warranty instead of making up obviously incorrect reasons for not replacing your damaged brand new furniture. It’s honestly shocking how poorly they handled this issue. You get better customer service from Wal-Mart.

**update as of 8/10/21. Philip Ross was the customer service rep who handled our complaint. He made us feel like we were lying and committing fraud with patio.com. They did eventually agree to replace the cracked table but after a...

Terrible experience at this store. We were able to take delivery of most of the seating we purchased but had to wait 5 months for several items. Granted, COVID related issues affecting shipping, but when we picked up the items at the warehouse the order was wrong. The warehouse was a mess, dark, and rundown. The salesperson we dealt with was rarely at the store and no one else seemed able to help us. Avoid this place! The worst customer service. They...

I purchased a Tucci Umbrella there about 3 years ago for my back yard and it never properly worked. I paid over $11,000 for it and when I asked for it to be fixed I've been given the run around ever since. I will be reaching out to Tucci also and have done so in the past but to no avail. The last response I recieved from Patios manager was that she's retiring in 2 months and basically does not care. my advice to all is don't EVER shop...