The Flowerfall — Local services in Westport

I write this review as a warning to anyone who may be about to purchase flowers from the store. I used to support the store in fact I have for the last 25 years. Not any longer and never again after this final attempt.

Their quality has significantly and precipitously dropped as of late. I would not use them. We ordered a floral arrangement that we received that was so subpar that we immediately called and emailed and told them we were disappointed. They offered to redo the arrangement and they committed and acknowledged that they had used sub par flowers, and they had offered to redo the arrangement and do a small bouquet for use in one of our bathrooms. When my partner arrived home it was exact same bouquet they had not done a thing to it, and there was no second arrangement they promised and that they had asked us to come in to pick up.

Can you imagine coming into a store for a second time to pick up something that they were making is an apology and then have them meet them at the counter and they’re like oh yeah well we’re not doing that now. That’s what they did. And that’s what they will do to you.

In fact what they did do was give us a bag of rotting tomatoes and I’m not kidding you nor am I exaggerating.

Grossed out might be the appropriate feeling I have about this company. I love fresh flowers and I love them well done. And it is for that reason that I have taken the time to say, you will have a longer lasting flowers if you go to Trader Joe’s or compo flowers. Because the flowers they did for me less than a week ago have completely fallen into puddles on the floor. Do not waste your money. They don’t fix what they promise- they don’t provide what they say- that don’t make it right when they screw up- and they don’t do right by the customer....

I recently ordered flowers to be sent to my daughter and her family to celebrate the birth of my newest granddaughter. Cyrus was so lovely to work with. I so enjoyed chatting with him that I abandoned my usual Type A personality and left all the details to him. It was an excellent decision — the bouquet that was he created was spectacular and far exceeded anything I could have requested. The interesting mix of highly fragrant flowers was interspersed with flowering branches — the house smelled wonderful! Highly, highly, highly recommend!!!!! A wonderful experience. Thank you, Cyrus. I will be a frequent...

I don’t even know where to begin other than to say that I have been fortunate enough to be on the receiving end of the most unique and creative floral works of art over the past 20 plus years for every special occasion created by Cyrus! His thoughtfulness, passion and true interest in not only his love of flowers, artistry and what he is creating but the person receiving and what the occasion represents all comes through in the finished masterpiece. It is a thrill and an indescribable experience to enjoy a bouquet from the Flowerfall. This is a small sampling of some of the most beautiful arrangements I...