Office Depot Tech Services — Local services in Wheeling Township

I had a full laptop service protection on my Toshiba laptop. I bought the plan in Mount Prospect, IL.

My laptop crashed due to, what I believe, was the HD failure. The MP location was closed down, so I went to the next closest location in Arlington Heights, IL. Both, the customer representative and the store manager, rejected the plan which was certified and valid.

I called the customer service and they promised to investigate, but I never got any feedback. To this day, I am trying to understand why the the protection plan paid in full didn't cover at least the laptop examination.

Then, I bought the HD enclosure, went back and asked to at least extract the HD and place it into the enclosure. My plan, still before the expiration date, was rejected again.

I would want to know if any other customers had similar experience. And I hope this message is read by management so they can fix the equipment protection plan. As far as I am concerned, I am buying new laptops and protection plans, but I stay away from...

If you buy a calender in Dec, for 1 year, you expect the calender to have the month of may in it. Well i tried to go in and tell them that May was missing. Joel was analyzing the calender and said I tore may out of the calender. If I tore it out, then there would have been the paper remnants in the binding. After I showed him, he changed his tune, said I could EXCHANGE the calender, if I produced a receipt from last December. #1 I already wrote reminders on the days for March & April. #2 why would you save a receipt from Dec, 4, 5 months ago. Joel was very UN-sympathetic, giving unrealistic solutions. I got more upset, Joel walked away and told me if I didn't get out of the store, he would call the police. I would like to meet the Office Depot university personnel that trained Joel. Maybe is should have waited around and dealt with...

I highly recommend this Office Depot location for your needs due to how friendly and helpful the staff are. My family and I have been on a hunt for a desk for a long time. We found one at this location, the girl that works at the furniture department was very helpful and kind. She’s also very knowledgeable and even looked into other desks and locations for us. We purchased one at this store. She made it a great experience and also helped us along with other staff members at the store to carry the desk in our car. Thank you for the great experience. You’ll see us again for...