Smoothie King — Restaurant in Whitehall

Update. Spoke with manager/owner. The problem is turning off the automatic voice. He will be working with that. I am old school. I understand it’s Fourth of July, and everybody wants to get home. But it would only take 3 to 5 minutes to serve the last customer. I had a store in a regional mall, when I was in my 20s. My kids never shut down until the last customer was served. And that could be brutal at Christmas time, extended hours. They stayed a half an hour later sometimes. They stayed open during blackouts, and wrote the sales down. I had a similar experience at a Starbucks in Broad Street in Philadelphia, about two years ago. They had a power failure. One young college student stayed and held down the fort, all by herself. I guess It’s a different business model today. The customer is no longer primary. And I understand it’s hard to get staff. In the end, the customer loses. Earlier today Pull in to drive in. Automated voice asked for a name. I give my name. Staff walks up and tells me they’re closed even though there’s somebody in line. That’s fine. There is a Panera bread located roughly 100 yards from this unit. It’s worth the walk. Never again!!!!!

Smoothies are good. Price is right. There aren’t many other places to go in the valley. The website says that they don’t “add any sugar”. If this is of concern to you, ask to see the containers ingredients list, that they are using. Trust but verify. Just a sidenote, I pay $10 for a 20 ounce in Central Jersey. New York, fuhgedadoubit. Their 40 ounce...

we used to come here all the time and get just strawberry, banana and frozen yogurt in a smoothie. my sister would also get the same thing, but just banana and frozen yogurt. Today, we came to the drive through, no one in line (mostlikely because it was 8:30 pm). we got up to the drive-thru and my dad, wanting to make sure, asked if we could make our own, since we had not been there in a while. the lady at the window told us that we had to order something off the menu, and customize it to fit our requirements. okay, whatever you may say, but our ingredients were all over the board. it took 9 times longer to find something with our foods. and we messed up multiple times because the lady kept saying "or you could use xyz drink to make it" and the one drink she was very rude when we told her we did not want turbinado. she said, "you know thats just sugar right?" and acted as if we were stupid. when we got up to the window, it took a very long time to make 3 basic drinks, and one drink off the menu. we were the only people there!! wish there was...

I had the absolute worst experience at the Smoothie King in Whitehall Township, PA, and I’m honestly shocked at how poorly this location is run. As someone who’s visited 15 Smoothie King locations across the United States, I can say without a doubt that this is the most deplorable one yet. The manager was utterly deplorable—zero customer service skills, rude, and completely indifferent to customers. When I tried to address an issue with my order (which was made incorrectly and tasted awful), she dismissed me with an eye-roll and a snarky comment, making me feel like I was the problem. The staff seemed untrained, the place was dirty with sticky counters and floors, and the smoothies took forever to come out despite there being no line. The atmosphere was unwelcoming, and the overall vibe screamed neglect. This location is a disgrace to the Smoothie King brand, and I’ll never step foot in there again. Save your money and avoid this dump...