Sally Beauty — Local services in Whitehall

Well, I ordered only FIVE items online and appears all were in stock. I received an email stating my items would be ready within two hours. I received another email 30 mins to an hour later stating the order was ready for pickup. I went to the store and showed my ID to the Cashier. She could not locate my order by my name, phone number or email address.

Please note, if I told her I had received an email to pickup my order, my ID should have been enough, if not the email itself! I had to give her my phone number THREE times!! She spelled my email address backwards???? Once I finally received my order, only one item was in the bag! I found out my other items were cancelled due to the items were not in stock!!

I asked the Cashier to leave my item at the counter and I will check the store for my other items. The manager found one item and brought it up to the register. I found ALL of my items in the same area as my first item!! The items were all on different shelves!! So, basically my online order was cancelled due to lack of knowledge of their inventory!!

The manager stated "our worker left earlier and she is new." She grabbed the first item. How did she not see the other items in the same area?? The manager should have helped her locate the items instead of cancelling my order and playing dumb!! The manager stated "we did not place your order."

Dummy, I know that!! I told the Cashier the items were on the shelves and she stated in the beginning of our conversation the items were not!!!! I told the Cashier you can't focus, spell or type to locate anything due to those long, Freddie Kruger nails!!! I am...

Hannah the store clerk/associate/cashier was amazing!!! So knowledgeable and I went in for textured hair and nail stuff and she knew exactly what I meant, helped me get the exact brands I wanted and recommended what I wanted and needed. She also educated me on what nail glue worked the best and on what light nails could be cured by the gel x brands. She even recommended what heated hair cap dryer I needed that wouldn’t get covered in oil or deep conditioner that I could wash easily. I’m so happy to have gone to the Sally’s in Whitehall. They have a gem of an associate. Literally knows all her stuff to a T and explains with passion and interest. Both the associated there are kind and excellent customer service and great store to get amazing beauty assets! DefinetLu recommend 10/10 Sally’s...

I did nothing more than enter the store and the saleswoman was behind the counter with her phone, she was not able to say hello or welcome her for buying in the store, she is a rude person, the minute she was in the store a person entered more and she did greet her. At that moment I realized that we suffer from racism, I clarify that I am Latina, when I went to pay for the product that I went to look for from your scholarship, the price that I had to pay came out, not even a word of thanks or anything similar, I think they have to hire people trained to deal with the public and educated. I will not go to that...