AT&T Store — Local services in Whittier

I initially had an okay experience when coming in to purchase a new phone for myself on June 20. Customer service agent Ozzie helped me and assisted me with adding a 4th line stating that it would be discounted and all the credits would be put on my account after it went through billing.

I brought the phone back literally the next day on June 21 and was asked to pay a restocking fee.

I asked Ozzie several times if my phone charges would be adjusted. He assured me they would be and they would take care of me if it wasn’t.

A month later and I’m still being charged for a 4th line and phone that was returned to the store.

I called and was given a lot of empty promises by store manager Abraham. Abraham - Store Manager called him on 07/25/25 at 12:02pm and left number and name Said he would call me back after helping customer. Never returned call.

Kevin - spoke to him at 6:27pm on 07/26/25. Left name and number for manager to call back. Said Manager won’t be in until Monday. No call back.

Called on 07/28 at 1:59pm and briefly spoke to manager. He rushed me off the phone and said he was in a meeting and that he spoke with customer service and everything would be taken care of. Asked for verification via email, he said he would send an email. Days later, still no email.

Called on 8/05 at 4:24pm. Call was screened by a female employee. She said he was in a meeting and that he would send me an email.

It’s been 4 additional days later and no follow up, no email, no contact.

I’m extremely disappointed in At & t and its lack of quality control and oversight over its stores. I am especially appalled with the lack of care, integrity and customer service of store manager, Abraham at the...

If I could give ZERO STARS I WOULD!!!! DO NOT GO TO THIS AT&T STORE!!!!!! I’ve never felt so much negative energy in a place that should have impeccable customer service especially when it comes to customers that have recently switched from a carrier that we were happy with prior. We got talked into switching at Target and that was a great experience but when we had questions about our bill and I needed help pairing my watch to my phone I thought going directly to the AT&T store would be the best option. We walked in and didn’t get acknowledged that we were even there. The customers that were being helped looked so miserable. I could tell they weren’t happy. The workers there looked even more miserable that they had to go to work on a Sunday. Another customer walked in and nobody said anything to him either. We all looked lost and confused as if we just walked into a twilight zone. Were we invisible? I’m really not sure but we refused to wait to have any of those associates help us. So we went to the La Habra At&T store where we experienced impeccable customer service. TALK ABOUT NIGHT AND DAY!!!!! Thank GOD the La Habra store was able to save me from cancelling our new service with AT&T!! I was literally regretting leaving T-Mobile. But Bishoy and the staff from La Habra made up for the rudeness and unprofessionalism we experienced at the Whittier store. They really need to work on their customer service and bring in people that have a better attitude. It was the most...

Hi my name is gus ochoa i've been with AT&T for 14 years today. I want you the store at 15714. Whittwood lane I I had a situation with my phone and I try to fix it and I also try to get a new phone when I arrive. It was this lady by the name Alondra very professional, route and nasty. I try to mention the situation with my phone she didn't even took the time to get into the system, and look who I was, it was something simple that I couldn't understand and she could've held me. She refused to help me and she mentioned to me that I didn't have no choice. ? She mentioned to me they're ignore whatever it says in the phone and I told her I can't ignore the I need to get up fix she said it either you ignored it or you deal with that with this nasty attitude zero customer service I tried to talk to the manager unfortunately, the manager was not there another guy which was on the same store and this is it was like around 1245 1 o'clock he say to me that the manager knows it was not there but he was his assistant and I told him that I want to get out complain. He handed to me a car would not name just the address of the store, which was very...