Chick-fil-A — Restaurant in Whittier

If it needs three (3) people for a single order and they still get it wrong, they need better training.

Tonight, my family and I decided to indulge ourselves with some chicken sandwiches from this location after a quick visit to target.

At 9:11PM (March 10th, 2021) we placed our order in the drive thru successfully and proceeded to the window to pick up our order.

Upon getting to the window we were greeted and got our drinks. A few seconds later we got two bags with our food which consisted of 3 full meals.

Before taking off we decided to take a peek inside the bags to make sure we got everything we ordered and paid for. Upon checking both bags we noticed we were missing a set of fries. Everything else was inside the two bags. It took us a few seconds to double check both bags to make extra sure we for sure didn’t get the fries.

The one guy at the window only asked if there was something wrong after making eye contact with him for a few seconds. We told him we were missing a set of fries and he immediately asked for the bags to be returned to him. Which defeats the purpose of handing the orders on a tray for COVID-19 “precautions”. The bags had already been inside my vehicle and touched by me and my family. (For the record, we are COVID-19 negative)

After putting only one bag on the tray the guy removed the tray. Three people, two guys and one lady checked inside the bag. Then, the guy came back to ask for the second bag. We all noticed how they gave us a look as if we were trying to rob them of a set of fries.

Not sufficient, the guy came back yet again and this time he asked for the receipt. IT WAS THE LAST ORDER THEY’D JUST BAGGED AND NOT ONE OF THE THREE PEOPLE COULD REMEMBER WHAT WAS SUPPOSED TO BE INSIDE THE BAGS????!!!!

After checking both bags and the receipt they finally gave us our missing fries and returned the bags. WITHOUT A MEANINGLESS “sorry for the inconvenience”.

Some may wonder, well, what’s the issue?

As someone who has worked in the fast food industry I know there is one person who is supposed to make sure each and every order is not only meeting quality standards but that it is also COMPLETE!

Today is super cold and raining and we had the window down the whole time to ask for something that was supposed to have been inside the bag when we first got it.

The guy asked for the bags before he asked for the receipt.

All three people gave us a dirty look for asking for something we had already paid for.

No attempt to make amends by acknowledging their mistake.

Sometimes a simple “sorry” goes a long way.

I know it’s just fries but if I paid for it... I AM...

Samantha at this location was extremely rude. I placed a mobile pick up order and decided to eat it outside. All was good until I got to the fries and saw the top one was INSANELY salted, and the ones below looked pretty salty too. This isn’t my first time having super salty fries from this location, but I usually do drive though and leave so I’ll just wipe the salt off with a napkin. (I’d also like to add that I’ve asked for unsalted fries before and was told that was not offered)

Since I was actually eating at the place today, I decided to say something about it. (I’d also like to add that it took a lot of courage to say something about it because I’m usually one to just leave it alone) So I go inside and I’m greeted by Samantha. I say “hi! I’m sorry but my fries are really salty. Am I able to get another batch?” And I hold up the fry that’s in the photo to show her. She said “okay well you ordered salted fries and those are salted..” I was taken back because with chick fil As reputation of good customer service I just assumed I’d get a “yes” and not gaslit in return so I said “okay yeah I know I ordered this, but if you look at the fry I’m trying to show you it’s like INSANELY salted.” She then proceeds to barely look down at the fry almost like she doesn’t even care and says “okay well those are salted like you ordered, do you want unsalted now?” And again, taken back I said “salted is not an issue at all, I just don’t need them THIS salted. I don’t know if you’re looking at the fry but this is a LOT” she cut me off and repeated her last sentence so I just said “okay yes unsalted is fine.” Because at this point as a grown woman I’m not going to argue with a little highschool girl about fries.

So then I leave the fries there on the counter and just wait for the new ones. When she goes to tell the shift lead and the shift lead asks what’s wrong with them she says “the fries were TOO salted” in a sarcastic tone and an eyeroll. And as I’m waiting for the fries to be ready I also here little snickering or sarcastic comments from her to her co workers.

Look, I’m a small business owner that owns a store in Whittier. If any of my employees talked to any customers the way she spoke to me they instantly would no longer be an employee. I don’t complain about anything, I know how customer service is, I approached her kindly and I was met unkindly. All I wanted was some fries. Hold the attitude and the high blood pressure that came with it lol. Do...

Love this location! Yes the drive thru is usually crowded and I've never took the time to wait there so I can't comment on that. I have however downloaded the Chick-Fil-a app and ordered curbside which was super fast and convenient! The staff is always friendly here, just like every Chick-Fil-a I've been to.

Sometimes people make mistakes, its human nature, the important thing is it's fixed without incidence. There was a mistake on my son's order, fries instead of fruit. I simply walked up to the counter and it was rectified immediately.

My kids love the nuggets here and I favor the spicy chicken. I've heard there's a hot chicken coming soon which is awesome!

Side note if you use app in the restaurant. Be sure to scan before you pay for your order at the register so you get points. If you forget there's a web address at bottom of the receipt and you can manually input it there....