Tootsie Lou's Boutique — Local services in Wichita Falls

I thought I'd try somewhere local to look for a birthday gift for my sister. What is up with this place?! I went after work, I'm just in plain black clothes and a cardigan. No hoodie or backpack or anything. The entire time they have these girls staring directly at me from feet away. If at any time I moved so that I wasn't in their direct line of vision? They moved with me. They didn't even try to be discreet. One of them had to use the bathroom or something and had another girl switch creeper post I tried to shop and not let it bother me, but goddamn! Kinda hard to focus with the eye of Sauron blazing a hole in your back. I can only imagine how much money they lose by acting this way, because i know that i sure won't be back, and I can't be...

I ordered an ice chest that was clearly advertised with “Free Shipping.” After completing the purchase, the seller called me and said I needed to pay extra shipping charges over the phone — something that was never mentioned during checkout. This felt like a bait-and-switch and came off as very unprofessional.

When I declined to pay more, they told me I couldn’t get a refund and could only receive store credit, even though the item was never shipped. That’s not a return — that’s them refusing to honor the terms of the sale.

I ended up filing a dispute through affirm. I wouldn’t recommend this company to anyone unless they improve their honesty and...

Frustrated that I had a sweater to return because of my own fault of not trying it on when purchased it was basically a turtle neck for summer and they wouldn’t allow even an exchange for more expensive item because of 6 days past 2 week policy. I don’t live in Wichita and returned first opportunity I had. I understand policy but I also understand exceptions to policy when merited. I’m not known to abuse policy and this was the first return. I truly enjoyed this store and the owners and employees are very kind and I regret that I won’t be shopping...