Brick Mill Furniture — Local services in Williamsport

$12,000 in stair treads are scrap and they won't stand behind their work.

We bought stair treads from Brick Mill a little over a year ago for a set of floating stairs we made. Originally they looked good. We installed them in the customers house and in the process of finishing the house, the contractor ruined the finish on them. They were only installed and used for about 9 months.

We contacted Brick Mill twice via phone and email to have them refinished but they never got back to us. We had no choice but to have them refinished locally at another wood shop.

After they were refinished, it was apparent that the glue joints were failing. We contacted them a total of 11 times through phone and email over a 2 week timeframe but ultimately needed to load up the treads and drive 3 hours to get anyone to talk to us.

I spoke with Mitch and Matt, their production manager who admitted that it was a craftsmanship issue and they've had issues before with squeezing too much glue out of the joints. The guys who made them ADMITTED it was a craftsmanship issue.

The owner Mike Caseman and general manager Zac Caseman discussed it with me and gave me a handful of reasons they might have failed which ended up sounding like a bunch of excuses why their guys didn't do a good job. Ultimately Mike told me they were not standing behind because we had them refinished by someone else and it was 3 months past their warranty.

SERIOUSLY!?!?! Talk about a lack of integrity.

These treads only had 9 months of use but they hid behind their warranty in order to not have to replace them. Then they said it was the fault of the people who refinished them and they didn't know what they were doing. (The company who refinished them has 80 employees and a 40k sq ft shop that is climate controlled, they obviously know what they're doing.)

It's unfortunate they lack integrity because their stuff does look nice. If you like to gamble, this might be the place to go, but don't expect them to stand behind anything they do. If you want to support craftsmen who do good work and have integrity, go...

I have a deep appreciation for walnut furniture, and our bedrooms are entirely furnished with Stickley walnut pieces. However, when it came to finding the perfect dining table and chairs, Stickley didn’t have exactly what we were looking for. After a month of searching, my wife discovered Brick Mill, and we couldn't be happier with our decision.

Initially, we were hesitant since Brick Mill is based in Williamsport, PA, while we live in Orange County, CA. We worried about the logistics and potential for shipping damage. However, from the very beginning, Jake and Zac were incredibly helpful and reassuring. They sent us photos of the actual wood slabs they planned to use for our tabletop, ensuring we were completely satisfied before moving forward.

Once completed, our table was shipped via FedEx Freight in a well-secured wooden crate. To our relief, it arrived in perfect condition. The solid walnut tabletop was extremely heavy, requiring a few friends to help bring it inside, but the effort was well worth it. After assembling it, we instantly fell in love with our new table. The craftsmanship, materials, and finish are absolutely top-tier—truly a stunning piece.

Shortly after, our six chairs arrived, also in perfect condition. While the pictures on the website looked great, they don’t do the chairs justice—they are even more beautiful in person.

Brick Mill is destined to become one of the nation’s top-quality furniture makers (if they aren’t already). They use premium domestic woods, and everything is proudly made in the USA. If you're looking for high-quality, solid wood furniture, look no further—Brick Mill is the real deal! Each piece is truly...

The quality of the desk is outstanding and fully justifies the price. It took about four months to build, but the craftsmanship made it well worth the wait.

However, the shipping and delivery experience did not reflect the high standards of the product. The desk arrived in a large commercial-grade crate, which cannot be disposed of through regular residential sanitation services in New York due to local regulations.

After FedEx informed me they would be delivering it curbside, I contacted Brick Mill to arrange white glove delivery and paid an additional $250. The delivery was then redirected to a moving company—but unfortunately, their service left much to be desired. They requested additional payment prior to delivery, the team was unsure how to handle the crate, and ultimately they left it on the sidewalk. My building warned me that this would result in a sanitation violation for which I would be responsible, so I had to contact the moving company to return and collect the crate myself. At that point, I wasn’t sure how much support Brick Mill was providing, and I had to manage the situation on my own.

While Brick Mill is responsive via text, there is no way to speak to someone directly by phone even when I asked for a call back.

For a high-end furniture purchase, a smoother and more professional delivery experience is a reasonable expectation. I hope Brick Mill takes this feedback seriously and improves their logistics...