AT&T Store — Local services in Wilmington

I don’t usually write reviews but I’m absolutely ticked off at this point. The store manager when I walked in tried to upsell me on just about everything. I get that’s his job but I guess I also fell for his schemes until I got my $217 bill from AT&T yesterday. I switched over for the first responder discount from Verizon. He told me he could get me a brand new cellular watch, new 15 plus iphone, 2 care coverage plans for both, ALL for $84 WITH tax. I said that was a steal because I was paying $99 at Verizon for one line. He got me in and out within an hour, he was pressed on me getting a case and a phone screen and told me he’d give me his employee discount but it still would’ve been $50, so I uncomfortably declined. All of sudden he’s asking for my card for $130 for taxes for the phone and watch (NEVER over the course over that hour did he mention this) I asked so many times if there were any fees today and he said no and no to later just the $84 next month to be expected. I paid the money because I understood but still ticked. I get this $217 bill and go back yesterday and the assistant manager, Angel, was an actual angel. She explained the charges were activation fees for the phone and watch. At this point steam was coming out of my ears because the store manager straight up lied to my face and left that part out completely. She also took off the care plan for my watch and phone so my bill would then be $94, mind you still $10 more than what I was told so many times that day. So now I have no coverage, a cellular watch I don’t need and a new phone. Angel was great, she should be the general manager. I will never step foot in this AT&T again until I know the store manager is gone.

My second big problem - the unprofessionalism. Once the store manager found out I was a deputy, he said to me “yall messed up yall disrespected me all the time” he said I don’t think you’re a crooked cop but “the rest of yall around here all and yall be messing with the people by my auntys house” and was so completely inappropriate to me and my profession. Don’t offer first responder discounts and have a STORE MANAGER be that disrespectful to a law enforcement individual, it was extremely...

Updated 07Mar2020: We have been calling at&t every months since we switched carriers to fix our bill bc our account was not set up correctly from the beginning. Very frustrating. Should have stayed with T-mobile, at least they knew what they were doing and were very helpful.

I wish I was able to give AT&T in Mayfair a negative rating to show how bad our experience was switching plans. We arrived at the store at 12 right when they open on Sunday, first customers. We found out about the deal we wanted but the representative was not helpful at all. While he was “helping us” more customers came in and he didn’t even say hello to them. He signed us up for a wrong plan, not what we asked and not what the current promotion offered. If another representative at another store didn’t catch that mistake we would have been charged for our new phones instead of getting them free with the unlimited plan as the offer stated. Secondly, a wrong number was ported and we didn’t figure that out until getting home which meant we had to drive back to the store to fixed the issue. which is not a big deal, mistakes happen but when we arrived the representative made us call the company they use to port numbers and for us to explain the whole situation, which is insane, and figure out how it needs to be fixed. He was not able to fix it and we had to return one of our phones, and bc they didn’t have the phone we wanted anymore the representative sent us to the store on college road advising they will be able to fix the porting issue. Guess what??? Bc the store in Mayfair is a reseller and representatives on college road were NOT able to fix his mistake. We ended up getting a correct number ported and got the new phone. It took us a whole day to get something done that should have taken 2 hours max. But, that is not all. We had to go back on Monday to the store in Mayfair for them to remove incorrect number and I will have to go back when my first bill arrives because nothing was done correct and they will have to correct our bill. A lot of waste of time could have been avoided if a knowledgeable representative...

Darren misled my wife and I. He said the fiber optic service price stayed locked in and had no introductory price, it remained the same as long as we kept service, must keep 1 yr contract. It is typically fifty dollars and we would get it for thirty five. Not true. Corporate said, The price increases from fifty dollars to eighty dollars after the introductory offer expires. It was never thirty five dollars. We spoke to corporate after getting the bill on time. They said they didn’t know if we would get it corrected or be refunded the difference he promised. Misinformation number one. He said my military discount immediately applied upon verification - not true takes two to three billing cycles, unsure if credit will be applied to account. Misinformation number two. He said he verified my discount after I gave him my I.D. in the store. Misinformation three. I have had to verify it three times over the phone. So that may be an inept system flaw or lazy customer service. I will let that one slide Darren. He did say we were all set though. Were we? He said it was a quick thirty minute install if we had spectrum previously. Misinformation number four It took four hours to install and the cable is still laying in my yard. They have had to come back already to fix shoddy work done by the previous installer. I’m frustrated can you tell? Darren said they would bury it upon install most likely. It may take two weeks to get to it though. The first installer said four weeks and put an order in to bury it. He didn’t put it in. The customer service rep then said it would take four additional weeks before the line gets buried. They didn’t put it in either. Since the original installer didn’t put it in and neither did anyone else we are looking at nine weeks. He told us there was not a data cap. Guess what, there is. Seriously. Was he in training? Where were his trainers? Was it that guy sitting in the corner on his phone? Read my other reviews and you will see most are encouraging. Come on AT&T you...