Cold Stone Creamery — Restaurant in Wilmington

If I could give less than 1 star I WOULD! We went in tonight and I specifically asked if they had any dairy free options. The first male employee said yes this lite vanilla is dairy free. Once it was our turn to order, a woman employee was taking my order and again I asked if the lite vanilla was dairy free to which she confirmed yes and pointed to the sign that said "Plant Based Vanilla and Chocolate". I ordered a child portion of the vanilla for my 2 year old who is severely allergic to dairy. The first tiniest bite caused her to immediately start coughing and eyes watering. While I grabbed the Benadryl and gave her a dose right away, my sister pulled up their ingredients list to find that the "dairy free" ice cream did indeed contain milk. Thankfully we are always prepared for any allergic reaction and got the Benadryl in her right away to prevent an extreme reaction. However this did ruin our evening and she was coughing and having an allergic reaction. Cold stone needs to train their employees and also have the ingredients ready to show to anyone with an allergy. We will not be back and if you have anyone with an allergy I recommend going to Brusters, Fuzzy peach, or Crazy Mason for allergen friendly...

As someone who has been ServSafe certified, I am beyond disgusted by my experience at this particular Cold Stone Creamery location. I placed my order with a man and he immediately started making my order. As he was preparing my order, I looked down at his hands and realized he had a dingy gross looking bandaid wrapped around his finger. Anyone who actually knows food service regulations knows that is a major health and safety concern as it could contaminate the food. On top of that, he didn’t have any gloves covering the bandaid so it could have easily fallen off into my ice cream or touched it. He also had long nails, which in my opinion is unsanitary when working in the food service industry without gloves. He was also chewing gum directly over my ice cream while he was preparing it. I didn’t say anything to him because it’s not my responsibility, it is his manager’s responsibility to know ServSafe regulations and act/construct their team accordingly. Obviously everyone is just trying to make it through the work day, so I didn’t want to embarrass him or ruin his day. But the whole time I couldn’t help but stand there and examine everything that was...

I cane into coldstone on tuesday night and this girl with glasses made my ice cream my daughter got the same kind as me and she thought it was great but mine WAS GROSS it tasted like dirt. it was so disappointing. my husband even thought it was disappointing and gross but he liked the one he got. And when i went to go throw it away this girl said can you please throw it away in the outside trash can so it doesn’t melt in the trash. i didn’t listen and threw it away in the trash can anyways. than she took it out and threw it out in the outside one which I THOUGHT WAS REALLY RUDE of her to do. and than i came back in and i asked if i could have a refund and they told me that i would have to come back in the next day and call about it and than the girl that threw away my ice cream asked me how she had an attitude and I just said OK because i’m not dealing with a little child. i also wanted my receipt back because they had taken the other one and the girl with red a hair and the one that made my ice cream where super rude and rolling there eyes like they had a problem. so unbelievably rude and annoying will not be coming back...