Lula Balou — Local services in Wilmington

“Ripped Off” Lula Balou of Wilmington, North Carolina boasts their shop as a “unique boutique.” They are indeed unique; unique from other boutiques in Wilmington due to their lack of regard for customers. Recently, I purchased a silk dress from this shop. I wore this dress to a major dining function in Raleigh, North Carolina. The seam began to unravel at this event. I spent the entire night seated! I made an effort, with the receipt, to exchange the dress. I did not ask for a refund. The clerk was very nice, but the manager (possibly owner) was absolutely horrid. She seemed angry at me rather than eager to help. She accused me of ripping the dress. Now, who would rip a dress and attend a party with 300 people. Really! I wore this dress, it fell apart, and they refused to acknowledge the low quality of their product. When I examined the dress up close, other parts of the seam were very weak. It appeared as though the manufacturer used a traditional needle instead of a silk needle. When I shared this experience with my friend, she said, “The dress I bought from Lula Balou ripped.” Save your money ladies and find a better boutique. Unlike other boutiques in Wilmington, Lula Balou does not stand behind service. I literally felt,...

The girl who runs this place is not very friendly. Still, she does have employees that are extremely nice and I like some of the items and shopped here pretty often. I bought a blouse recently and washed it according to instructions. It shrunk to about half of its size. When I went into return it she steamed it, which stretched it out a little, and gave it back to me. I told her I did not have a steam iron and wished to exchange it because I was going to need to wash it again and it would shrink back up. She refused to exchange it and said she would reach out to the vendor and get back to me. Several months later and I haven't heard a thing. Now I'm stuck with a blouse small enough for a 3-year-old. I...

Had a horrible experience!! Went in to try on some dresses, and while I was in the dressing room the rest of my family was looking around. My sister picked up a necklace and it broke immediately. The material was cheap and completely dry rotted. The lady at the front then proceeded to say that we had to pay for the necklace, which was $80 btw. It broke again the minute I picked it up to look at it again. Was an incredibly awkward and uncomfortable experience. Poorly made material shouldn’t be the customers fault, it would’ve broke if the employees were to have...