DICK'S Sporting Goods — Local services in Winchester

The reason why I am giving a one star review is based on an employee/manager customer service. I Ordered an Olympic weight set online to pickup in store and so did my cousin and sister in law. So all three of us got one each. We drove for an hour for these weight sets and when we got to the curbside pickup, one of the managers ( lady) approached us with a non friendly manner, was extremely rude and commenting how she doesn’t know how we we where able to purchase three Olympic weight sets. She kept repeating that they are non refundable ( which we already know) with a rude and annoyed tone. She also assumed that we where selling them and told us “ good luck” and commented and said “that’s why they’re non refundable.” She kept talking under her breath. It was such an unbelievable experience. If this manager doesn’t want customers buying these weight sets, maybe she should buy all of them for herself. She also told us that “ our names are in the system” meaning that we are only allowed to purchase these weight sets once. There is no reason for such comments and treating loyal customers with a...

Tried to return a pair of brand new crocs that were purchased yesterday, worn once to try them on, and the manager on duty DJ was entirely rude. When asked why I could not return them for a full refund (they did not have the style I wanted, so I was going to go to another store and find the ones I really wanted,) was told they were unusable, and was asked “As the customer, would you buy these off the shelf?” I absolutely would, because they are BRAND NEW. No dirty, scuffs, marks, anything. I did purchase them off the shelf LIKE THIS yesterday. The only thing I was offered was to exchange them for ones in store, which doesn’t help me because they don’t have what I wanted in store. Called cooperate and made a formal complaint again the rudest manager I have ever had to deal with at DSG ( I worked there personally for two years and have seen MUCH worse shoes returned for a full refund.) and the store is supposed to reach back out ( We’ll see if they do.) Absolutely will never be back to this store because of this managers attitude towards a customer....

Don’t buy a firearm from here. The deals are good sure but the gun buying experience for “new gun owners” are awful. I have bought dozens of firearms but my wife has not. While going through the paper work to buy her first firearm she had a question about one of the questions being asked on the questionnaire. Trust me, I know the person running the background check cannot help you on the check but they CAN explain to the person what the question is asking. That is allowed. However, the person instead threatened to kick us out and/or void the transaction because I attempted to read the question to explain it to my wife what it’s asking. Way overboard if you ask me. I would just go to an actual gun shop to buy firearms rather than a place like this. It totally ruined a normally awesome experience that quickly became crappy because someone couldn’t chill out for a moment and just...