Geek Squad — Local services in Winchester

We took my sons Nintendo switch up to geek squad in Winchester Virginia because we were receiving an error message and it wouldn’t let us do anything to it. We tried to reboot it but the error message kept coming back. The guy who was working behind the counter at geek squad, wouldn’t even look at it and told us that they don’t work on switches when everyone else we talked to told us to take it there. They are worthless and lazy. When I went to the geek squad website to see what all they worked on Nintendo switches were on the list if you purchase a protection plan through them, but the guy didn’t even ask us what the problem was didn’t even listen to us speak all he said was we don’t deal with those. I will never use their service...

The Winchester va branch has THE WORST customer service ive ever experienced. Went in to see if they could help with a problem on a nitendo switch never asked what the issue was just instantly says we dont deal with those . Not im sorry i don't have knowledge of this product just says we dont deal in them. Go to the website and it says differently. Will NEVER go back nor would I ever...

4 weeks into a broken phone. 2 visits 3 phone calls to the 1800 number no resolution. I pay monthly for geek squad protection, they will send you back and forth until you just decide to get another phone. All 5 times I was told my phone qualifies for Express replacement but the system wont allow them to send a replacement so I'm left...