Advance Auto Parts — Local services in Winder

I have severe anxiety and had a meltdown before entering the store. I get so overwhelmed when my car is messing up because I have zero knowledge of cars. I was hours late for work and afraid to drive my car. However, Michelle was AMAZING! I didn’t even know how to lift my hood. She taught me so much in the 15 mins I was there! Growing up, I never had anyone teach me the basics about cars. Maybe she didn’t think much of it but it meant a lot to me. She’s very knowledgeable, quick and nice. She offered help even after I bought my items! I’m so grateful she was there while I was going through a crisis. She went above and beyond for me. Yes we can find these same items cheaper somewhere else but I will continue to spend extra money if she’s here. Please recognize her for her outstanding customer service by giving her a raise or bonus! She deserves it! I made it to pep boys safely because of her and they were...

Bought upgraded Monroe shocks from this company which says lifetime warranty paid someone to install them 6 to 8 months later they were no good and leaking got warranted out and failed within a year again now they won't Exchange them because they say their policy is only one time. Why would anyone want to do business with a company that says their products are lifetime guaranteed but yet failed multiple times and now they won't exchange them buyer beware I will never shop at this store again Not only am I screwed on the purchase of the shocks I have had to pay someone to install them 2 different times in Year and a half Getting ready to have to buy new shocks and pay someone to do it for the third time this is not right and this is a deception...

I just went to this store and ran across a clown named Chris. Very eager not to help at all. Told him I did the email receipt method for a tool purchase. He acted like he could not find the receipt my name in the system at all. Then once I found the receipt he tells me a cannot return a the item because it was a tool? So I look on the none returnable item section of my receipt and tools are not there! So I tell him it is not there and he tells me it’s there and have a nice day! In a disgusting taunting voice. While the other employee made me wait 10 minutes for this crazy person he tells me to go to Harbor Freight, they have much better prices! Lol ok I will gladly shop there...