Menards — Local services in Winona

I was at this store August 12 to buy generators for a linemen friend of mine and his almost 80 yr old parents. This was 2 days after the massive derecho storm that hit my hometown Marion, IA. I bought the only 2 generators they had, a brute generator in it's box and a brute generator that I was told was there display model. It was about a 900 dollar purchase. I was in a hurry to get these to them so I didn't bother to check the display one over, after all it was Menards a company I have frequently been to over the last 25 plus years and very very rarely had any issues. We got the generators to his parents and the one in the packaging worked fine but the display model would not start. When it was unloaded out of the vehicle we noticed rust on the side of it and little gasoline actually spilled out off it which was a red flag but at this point there was no choice but to add fuel and try and start it. This of course was going to be there 2nd night without power. On Friday the 14 of August I went back to the store and after talking to a few employees I got to talk to the store manager and he told me that there couldn't have been fuel in it and didn't have an answer for the rust on the side of it. All he would do was waste some time on a computer and tell me that they don't take them back after fuel is placed into the machine. He told me I would have to take it to a repair store. Alot of good that was doing for my buddy who was working 18 to 20 hrs a day trying to restore power to hundreds of thousands of people who were without power for now 4 days. Couldn't be more disappointed in a company I had grown to rely on for decades. Would really like to her back from there corporate office and see how they feel about this situation. If u take a look at the picture I attached with this post u can see the rust on the generator. This machine had obviously been outside and run for an extended period of time before it was sold to me. Really felt like Menards should have stepped up as a large corporation and taken care of these folks instead of putting this on these people who r already going through...

be careful with Menards pricing. This past weekend I went to Menards to purchase a swing set/play yard for my grandchildren. The price posted on the model I choose said 681.00. I asked for help with purchasing this play yard. When a gentleman came over to help, he said that the play yard price was really 771.00 that it had a base price then you add the slide, swings etc. bringing the total up to 771.00 they you get the 11% rebate bringing the price back down to something like 685.00. I pointed out that the sign said “Everything included to complete set shown” and that the store was offering an 11% rebate on everything in the store. He said he had to check to see if he could give me that price. After checking on his computer he said he could give me the 681.00 however he could not give me the 11% rebate. That the item must have been priced wrong. (Keep in mind the rebate is as in store rebate, meaning I would have to come back to spend it and probably more money) I asked to speak to a manager who might be able to help me with this. He said he was the manager and that is the best he could do. I then said I we came in that day just because of the rebate and if I could not get it, I guess I would not purchase it or the other 200.00 or so worth of items I was planning to purchase to go along with the play yard. On Monday, I emailed Menards and explained the situation and I received an email yesterday. This is the whole email Mary,

I'm very sorry , however we must reserve the right to charge the proper price of our products.

Thank you, Ray I have no problem with the correcting their pricing however not during the middle of a customer sale. To me this is a Bait and Switch. The customer chooses a product because of the price point. Then they tell you oh I am sorry that price is wrong is it …… They should correct the price before or after but during is a bait and switch. Be Careful their prices may not be what...

Was out enjoying the day riding bicycle an needed to just grab a pint of paint as I walk in the store the lady stopped me an said no animals in the store. My animal is so small he fits in a animal backpack that he never hops out of. The lady said it don't matter no pets. I understand that pets aren't allowed to be walking through the store. Which I follow. But this little dog I can't tie up outside because someone would steal him. I've never had kids but this lil one is my kid, he weighs less than 5 lbs. He don't bark he never gets out so I don't understand why he can't come in to get 1 pint of paint. I see like l know ds running around screaming knocking things off the shelves an that is okay but an animal that is in his own carrier on my back isn't allowed.??? Last time I stopped at Menards on bike with my dog nobody said anything about it other than some workers saying how cute he was.

Same lady who said no pet's this time was the teller at checkout last time I came in an she never said anything. Seems like you pick an choose when people are allowed to bring animals in the store.

In reality if I make him a service dog he can't be touched, then I can walk anywhere. My lil puppy love people an likes to be petted. It's b.s. that if he has a badge on the same backpack he can come in but without it he is just a pet. Never had issues other than crappie materials from this store but now I will make it a point to...