O'Reilly Auto Parts — Local services in Winslow

I have to drive an hour to get to this store. I called ahead to make sure the parts were available. The person I talked to said they had them, but there are 3 versions of this part and they don’t interchange. When I asked the sales person to please verify that they are the correct part, he said he was too busy and hung up. This terrible customer service in my book. The stores in Flagstaff are much better at helping customers. From now on, I’ll do the extra drive time to get to...

Very bad customer service.....i buy parts from here, and i call in to see if i have warranty, they tell me i need to call another number, and go though them and i get told i have 5 customers in front of me and i can put you on hold, am i not a customer on the phone right now, asking about warranty and possibly wanting to buy parts from here. I think i well just return all my parts and get my money back and not ever buy parts...

I’d like thank Johnny the manager for everything he did for me and my partner today. We are from Phoenix on a road trip and passing through Winslow my car gave out and had a dead battery. Although he couldn’t help with one situation he still found a way to go above and beyond for another. “We take care of our customers” and I 100% agree he does. Thank you so much for your professionalism and kindness it is greatly...