Kohl's — Local services in Winston-Salem

This store has, in the past year, gone downhill dramatically to where it is intolerable. Where to start? Turned tacky, like a discount store, but with still high prices. Walk in and there are displays of cheap pet toys? Not clothes. Pet toys, leashes, etc. Seriously? Walk past that, and it looks like a damned bomb went off. Disorganized, garments laying all over the floors. Items clearly picked up but hung up anywhere and on the wrong rack. Nasty fitting rooms, dirty, missing hooks. Worn carpet that smells like dirty feet. Checkouts revamped into the same tacky maze as a discount store forcing customers to be herded past cheap discount impulse items: candles, nail polishes, utensils, party favors, small toys, weird candies you have never seen before except when you had to go through a similar tacky checkout gauntlet at Marshall's or Ross's. Busy Saturday and one poor bedraggled woman has one line open. Complain to her? She apologizes and explains staff cut, hours cut, the associates left are doing the best they can. They also now have to process Amazon returns, in the same line, so this adds to the wait. What a stupid decision.

Kohl's change to this revised business model cannot be sustainable. People will just give up, and two columns of customers will be steered elsewhere: online shoppers to the internet; in-person shoppers to the mall around the corner, where there is an occasional shooting or mugging, but at least most of the department stores make the effort to keep their stores clean and organized.

I wish I had the chance to meet the company COO, Mr. Alves, who probably ordered these changes, to this nasty, cluttered and now tacky nightmare, with his wife, and tell them to try to stomach just 30 minutes of the new shopping experience here. I would bring my popcorn, as it would be amusing. I hope senior management of this dying chain see this review. And I hope they are ashamed, but somehow doubt it. They'd never be bothered to personally try to experience this themselves, they probably shop at...

I wish I would have gotten the ladies name that helped me today because she certainly deserve to be recognized. I’m very self conscious of my clothing and how I look. I was browsing around on my own hadn’t been there even 5 mins and I noticed a employee. ( my husband hates shopping , so I decided to try and speed things up) I think god had that lady and I cross paths for a reason. I started out by asking her if they still sold Apt.9 clothing. And she told me know and gave me a little back story. Then said, is there a certain type of item your looking for. In which I replied. That I had been at the goodwill and found a piece of clothing that I loved but needed a bigger size. I told her that I’m not sure if that was actually Bermuda shorts or capris but talked about how they fit and where they came to of my leg. I then learned a very special keyword that opened several doors for me. The leanth of jeans I was looking for was called skimmers. I showed her a picture of a couple things from other places that I loved but couldn’t find the perfect size. She said she knew exactly where to taken my in the store and even talked to me about coupons. I got a $50+ pair of skimmers for a little over $20.

I have always had trouble finding clothes and recently got weight loss surgery and my option with sizes have really opened up. But I’m stuck in my old habits of wanting to still wear leggings. Normally everything that fit in the waist didn’t fit any else or was to long. I have had many blessings since my surgery one being a job I really enjoy, but I have to wear jeans so I have been hunting high and low for comfortable clothing. Had I not met her, who knows if I’d been able to find my new work bottoms (skimmers) to help me stay cool but feel confident and...

Purchase my mom's Easter outfit. Very clean store. The store floor associate was no help. Not once did she ask if we needed any help. To be honest, the one associate on the side we were on was white. She just walked around the store as if we were invisible. She was walking towards me. No way, she didn't see me. Then, as she was passing by me, I said, "Excuse me, I'm looking for." That's all I said because she kept walking as if she didn't hear me. She then proceeded over to another white lady and offered help. The old me would have given her a piece of my mind, but the new me ignored the ignorance. The cashier was very friendly, so in the end, someone acknowledged we existed in the store, and mom got a great outfit. This brought a 3 star instead of a 1. Thank your friendly cashier. If you're looking for bargain shopping for me, this is not the place to go. On sale it was still expensive. Had it not been on sale, I would have exited. It was too expensive for my taste 😄 but mom was well worth it. She was absolutely 💯...