The Home Depot — Local services in Winston-Salem

We selected Home Depot for our project to replace the carpet in our house. What a mistake! Romanoff Renovations in Greensboro, NC was the installer that Home Depot selected for our project. While the actual carpet that Home Depot sold us is fine, Romanoff Renovations damaged our bed and personal belongings during the installation. After we filed a claim, Sedgwick (who handles the claims for Home Depot) seemed like they wanted to help us reach a resolution on our claim. The Sedgwick rep put us in touch with the claims associate at Romanoff Renovations (Beverly Crump). At Romanoff's request, we obtained estimates to have our damaged bed repaired. We even used the company they recommended. We provided countless pictures to show the damage. In one of the pictures, there were small pieces of raw wood on the bed (next to the damaged area). It is obvious that the damage was recent. The end result is that Beverly Crump and Romanoff called us liars - twice, and said that the damage to our Thomasville bed was preexisting damage. They believe we are filing a bogus claim. This makes absolutely no sense. They are saying that we scheduled a $5,400 job, paid extra to have the furniture moved, on the hopes that we would be able to get $485 in repairs done to the bed. Ridiculous! They only offered us $120 to replace all of the broken pictures. I guess it's a good thing that we have a Ring camera video which shows the moment all of the pictures were broken. Hard to deny! They didn't even offer to help clean up all of the broken glass! Their on-site installation manager told my wife that "sometimes things happen on job sites". Unbelievable! A couple of weeks after our claim, Romanoff said that one of their installers noticed the damage before they disassembled and moved our bed, and then took a picture of the damage. I find it very suspicious that the installer would not bring this alleged preexisting damage to our attention, at the very least to keep them from being blamed for the damage. The fact is that there was no preexisting damage. I believe that the installer took a picture of the bed after they damaged it, and then claimed it was preexisting. Again, why would they not bring this alleged preexisting damage to our attention, at the very least to keep them from being blamed for it. No one has even bothered to look at our damaged bed in-person, although we have asked them to multiple times. While the Home Depot carpet was fine, be very cautious with any installer that Home Depot uses. Before an installation, I would recommend that you inventory all of your personal items, and make sure that you take pictures of everything. If your personal belongings get damaged, they may try to claim the damage was preexisting (like they did with us). And if you live in central North Carolina, do not let Home Depot send Romanoff Renovations to your house. They not only caused damage to our property, they called us liars - twice. Now, neither Romanoff Renovations or Sedgwick will answer emails or return phone messages. Great customer service! One thing I know for sure is that Lowe's has never treated us so poorly! Looks like our only avenue now is taking...

In the name of tolerance. My husband and I visited HD at Hanes Mall Blvd on May 27th,2023 at about 10:00 am. We have been looking for a new front door for our home. We went shopping this Saturday morning for some garden items, spotted a model in the style of the door we have been looking for, and decided to request information for the item and installation since there was someone at the Doors and Windows Service Desk. I waited to be called forward after the lady on duty finished the only other customer in the area. I told her I wanted to know the price of the door in the display ( A THERMA-TRU special-order model), and her response was " Oh, those are very expensive doors. They are very expensive". I responded, " I know, but I still would like to about how much they are". Of course, her comment felt like she already had decided we could not afford the price. My husband standing 10 feet apart noticed her attitude and told me to forget it and just continue our shopping. I wanted to wait. The lady just shook her head and repeat it multiple times during our interaction. The lady started making questions as she started the quote. Every question was done with impatience and intolerance, as I hesitated in choosing items for the door that I'm simply not familiar with ( we don't change our front door monthly. The current door is 23 YO). She barely explained a few of those items. When she finally gave me a price I asked her if she could print the details of what I choose, and she said she could not print them because they had not made a measurement of my door. I asked her if she could at least give me a piece of paper to write the price, and she did. I have to say my husband is still upset. I decided to stay until the end of that quote because I was not giving her what she was evidently expecting from me: Not to bother her. I decided not to learn her name. I think her tag said she is in her 3rd. year of employment. Yesterday I decided to pray and thank the Lord for creating a shield in me when I found people that need to go back to the basics and learn the value of kindness. To this lady: "Don't work at the service desk if you are not willing to give the service. It just not right to mistreat people. The lady at the self-check-out can teach you some things. She was...

Beginning in December 2018 I decided to order flooring through Home Depot at Hanes Mall Boulevard. There was a special when ordering a bulk amount of flooring. It became a nightmare. Just ordering the flooring for my 2400 square feet rental property took hours and hours. I talked to 5 to 10 different flooring staff that kept making mistakes in how to calculate the order. Once I finally thought it was completed, went to the store to pay for the order and they again stopped it saying the person had calculated it wrong and we had to calculate it yet another time. I must have spent over 6 hours talking with the flooring staff. Finally, this stage was complete and I paid for my order on December 28th. It is now February 2019 and the installation is not complete. Once the Rominoff flooring installers finally came, the installed the carpet in my home but failed to put carpet on a small set of stairs in the back of the house. The rest of the house was scheduled for sheet vinyl. That installation has not happened. Rominoff, whom Hanes Mall Home Depot is contracted with asked my personal contractor to level a small area in a door threshold, which was completed. However, they then refused to complete the rest of the project saying the floors weren't level. The house is 80 years old, I purchased a floating floor and almost $1,000 worth of luan. The floors are flat, which is all that's needed. I have spoken with the Operations Manager and everyone that's involved in the flooring department at the store. They finally sent a confirmation to install the flooring on 2/15/2019. My contractor waited all day at the home. They never showed up and never called. When I called them I was told, "Oh, we tried to contact you to say we have to inspect the floors first. We couldn't reach you." I refused to do any more business with them. I called the store and asked for a refund. The response I got, "Oh Mrs. Cumbo we will honor your request but there's something wrong with our computer. I'll get back with you." I have heard nothing since. I'm on my way to...