If you decide to go, check your credit card charges ASAP.

The short version: we were significantly overcharged, management has been uncooperative, rude, and does not want to refund, only offer a gift card for my "trouble."

The long version: We had lunch at Joe's on a Friday. It was just two of us and the restaurant wasn't busy. We paid with a credit card and left a cash tip. When I checked my credit card account a few days later, I discovered they overcharged me by $45.67.

I called and explained the situation to Alvin the general manager - our bill had been $94, we left a cash tip, my credit card had been charged $140. Alvin promises he will investigate and call back.

Alvin does call back, says he located my receipt, and my bill total was $140, not $94. I ask how that's possible, since the customer copy of my receipt clearly shows the amount as $94. Alvin seems surprised and asks for a copy of my receipt. No problem, I get the email and send a copy.

Alvin calls again and says he found a second receipt for my table paid with a different card for $94. He thinks when the server split our check with the rest of our party, she accidentally put $94 with a $20 tip on the other card and $140 on my card with no tip (because we left a cash tip). I explain there were only two of us at the table, we didn't split a check or use a second card, and ask how his copy of my receipt could show a different amount, since my copy (with my card info) shows the total as $94? He has no idea how this happened, he will need to talk to his IT department.

I ask for a copy of the receipt he found showing the $140 charge on my card; he says he is not able to give me a copy, but will leave a $40 gift card up front for me to pick up for the "trouble." I decline the gift card and request a refund. He assures me it would be a Visa gift card I can use anywhere. I again decline and ask for a refund. Alvin initially says he can't refund, then says they can, but it takes "8-11 weeks to process" and he's trying to save me the trouble by giving me a gift card. I decline. He offers a $45 gift card. I decline. He tells me I'd need to speak to someone named Alain for a refund, but my receipt clearly shows my bill was $140 and Alvin is “trying to help" me with the $45 gift card. When I again request a refund, Alvin gets defensive - he doesn't know what happened, he's on my side and trying to help by not making me wait for a refund, and insists repeatedly that I just take the gift card.

By this point, I'm fed up with the whole situation, so I tell him yet again I do not want a gift card, I do not appreciate the way he is speaking to me, and now I would like full refund. Alvin says fine, he will have Alain call me at 2:30 after the lunch rush to process a full refund... and hangs up on me.

No one calls back, so at 4:00, I call again, and am transferred to Alain. I briefly explain the situation to him.

Alain tells me they don't offer refunds. I ask to speak to Alvin again, because Alvin had told me they would process a full refund. Alain laughs and says "that's not going to happen."

He then tells me Alvin authorised him to refund $45.67 or give me a $50 gift card (yep, upped the amount again). I ask to speak to Alvin. Alvin is gone for the day. I start to say I was overcharged - Alain interrupts and informs me I was NOT overcharged, it was just an honest mistake.

He then claims he and Alvin sat down with the server and she had accidentally switched the charges on two checks, so it was just an honest mistake, not overcharging. For the remainder of the conversation, he interrupts and talks over me, telling me I'm being "ridiculous," they're not going to refund because there's no reason, and this whole conversation is "pointless." He says several times I can complain to anyone I want to, but it "won't do any good," and eventually hangs up on me.

I've now heard from three other friends who’ve had a similar experience at this location in recent months. So clearly there's an issue here...