Kimpton Sawyer Hotel — Hotel in Sacramento

If you want your belongings removed from your room and thrown away--stay here. If you want your packages you shipped here to be given to another guest or shipped back without authorization--stay here. I am writing about two stays two years apart and cannot believe similar experiences occurred. ||I have top tier status with this hotel chain if that matters and I've been a Kimpton loyalist for 15 years. I emailed the property the week before arrival to say hello, ask specifics, etc.||The first stay, we had come from a National Park trip and were ending here in the city. Get to our room and the mini fridge is full of stinky prior guest food. Yuck. I call to ask for it to be removed. We then went to wine hour in the lobby. Get back to our room and see they came in, removed the bag from the mini fridge, BUT also removed our personal bag of souvenirs, metal water bottles, etc. that were in this large reusable shopping bag on the desk/counter next to our luggage. I call downstairs and am told they threw away our items (as in the dumpster) and we will not get them back. Several things could not be replaced. I was floored... as to how this could happen. Ruined the rest of our stay. The director of guest services at the time tried to make it better by bringing us a few snacks. I did itemize what was in the bag even though it couldn't all be replaced and they deducted that from the final bill. This didn't really help something that shouldn't have happened in the first place.||Fast forward to my latest stay last month. It was my birthday celebration combined with a work trip. My husband had three boxes of trade show product samples shipped prior to our arrival. I contacted the hotel a few days before our arrival via email to let them know and had an employee acknowledge this and leave notes on my reservation. Upon check in, we ask about the boxes and they say they'll look and bring them up. They were delivered to the hotel with a signature the day before we checked in. Never get the packages nor a call and it's now the morning of the show. No one can find them... we're getting brushed off, now late, and have to go without product samples. New director of guest services finally tells us via phone message near the end of day one (of a two day trade show) that they delivered them to another guest's conference room. That's the first story. But they can't reach the guest who has checked out and still can't tell us where our property is. Hours... maybe the next and last day of the show, they tell us they removed the shipping labels, put new labels on our boxes, and shipped them to LA. Huh?! I can't make this stuff up. So we never get our samples. We attend a show with ZERO product because of these idiots and their incompetency AND they never did anything to make this better. We had to overnight one box of "extras" from the east coast office that were not the quality they should be NOR there in time for the whole trade show and at checkout had to show them a receipt for the expensive shipping and they reimbursed us. The samples were back at the hotel an entire week later and we had to have a client receive them though he had no use for them now that the show was over. ||Also, know that Diamond members will be told breakfast IS an amenity choice. I chose this both stays after the front desk explained the restaurant isn't owned by Kimpton (or doesn't offer breakfast) and I would just need to use room service for breakfast. We did order very inexpensive breakfast items that fall into the Diamond breakfast amenity range. At checkout, both visits, was told this isn't an amenity here and had to argue to get my money back because I never would have eaten there otherwise. Train your front of house staff to say the right things. Lack of information here is embarrassing and exhausting.||Long story short, the communication here is terrible. Experiences such as mine as not the exception. They are clearly the rule. I wanted to love this property as a long time Kimpton customer, but they made it hard. I will never...

I'd love to give the Kimpton Sawyer a 5 star review but there was a lot of areas where I feel the Kimpton Sawyer fell short. I booked my stay for a 40th birthday get away. Originally, I'd planned to have an in-room spa treatment however, it wasn't until after I booked my stay that I realized the in-room spa services had been suspended due to Covid. A lot of services were suspended due to Covid, which I understand, and why I hesitate with the low rating. I don't know what I would have received prior to Covid, but there seem to be contradictions in practices at the facility surrounding Covid regulations. No mini bar in room but multi-use bottles of shampoo, conditioner, and body wash. That creeped me out. Who knows what has been put in those bottles by previous guests. I don't know if the mini bar was eliminated from the room due to covid or to promote sales for the "bodega" at check in service but it seems ironic that single use bottles of liquor and snacks would be removed and multi-use bottles of hygiene products should stay. Ultimately, I went to a liquor store and bought my own drinks, water, and snacks. I would have loved to order a cocktail from the Revival but I didn't see any available for in-room dining. I understand that I could have gone down to the Revival for cocktails that I could take back to my room but, why? If they could provide in-room dining, surely they could bring up cocktails to my room. Beer, Wine, Champagne and other beverages were available as in-room dining options. The Revival restaurant is honestly the main reason my rating is so low. The in-room dinning from the Revival was mediocre at best. One morning during my stay I ordered waffles with strawberries. I could count the slices of strawberries on one hand. I would have received a better presentation at Denny's or IHOP. The entrees were okay but with the amount of GOOD restaurants surrounding the area, I'd order pick up or have it delivered to your room from one of those restaurants. The room accommodations were nice enough, they look exactly like the photos but I wish there was something more. The furnishings are pretty sparse. There is a reading lamp on only one side of the bed. I wish there was another table and set of chairs where one could eat. A couple would have to eat at the desk and small side table or they would have to eat in bed. Eating in bed would lead to stains I assume, which is probably why I found some on my bed linens. The bed linens consisted of a flat sheet covering the mattress, a flat sheet for sleeping, a bare duvet and one more flat sheet covering the duvet. I felt like I was a patient in a posh hospital room. The spa tub was the highlight of the room and I had no issues with it at all. Older reviews I read, stated that guest services would offer bath bombs for the spa rooms however I was not offered any. The shower heads in the shower are high. At 5'6" I had a little trouble trying to adjust the spray. If you are shorter than I, you'd have a hard time. I wish there was a shower wand because the height of the shower head made for an awkward showering experience. Housekeeping at this hotel needs a serious upgrade. The floors would benefit from a serious deep cleaning. As previously mentioned, there was staining on some of my linens as well as visible fingerprints on several surfaces, including the light switch in the bathroom. On my checkout day, a housekeeper knocked 3 separate times before the 11am checkout to see if I had left my room. The day before I had to track down a housekeeper to empty my garbage because no one answered when I called.

I also requested a coffee maker and feather pillows to be in my room when I arrived but they were not. I had to call guest services and wait an hour for them to be brought up. The website mentions yoga mats and robes in room, but there were none in my room.

I wouldn't stay here again. I've had a better experience at other hotels on the same street with...

During my recent stay, a few issues arose that negatively impacted my experience at the Kimpton Sawyer. Firstly, upon arrival, I was dismayed to find that my double queen room was not available when I checked in at 4 pm with my family of 4. I called the Kimpton a few days before my stay to confirm that the room was indeed booked and available and was assured that the room was booked and available. However, at 4 pm which is the advertised check in time on their website, I was told by Alyssa, the front desk staff that the room was not available and that an estimated time for the room being ready could not be provided. As a frequent traveler, I have never encountered this type of experience where no accommodations, alternatives, or estimated wait times, were provided if my room was not ready at time of check-in. I was traveling with two young children and also needed a room to get ready for a medical conference I was supposed to attend at 6 pm. I had to practically beg Alyssa and her manager to give me a temporary room so that we could have a place to rest and so that I could get ready for my conference. They made me feel like I was being a nuisance, even though this was clearly not my fault. When we got to the temporary room, there was a pervasive odor of urine in the bathroom and it turned out that the bathroom had not been cleaned and there were urine stains on the floor next to the toilet. Obviously we did not feel comfortable using this room and yet did not have any other alternative than to hang out in the lobby for an indefinite amount of time.

After two hours and I hadn’t received a text about an update to the room and no one was answering the texts or phone at the front desk, I again went back to the front desk to receive an update. This is despite being already late to my conference as I was trying to secure a room for my family. I was told again by Alyssa that they still had no updated time for the double room to be available and was again made to feel by her and everyone else at the front desk including her manager on duty, that I was being unreasonable and a nuisance. I was told by Alyssa that since I booked on a third party platform, they were under no obligation to secure a double room for me and that I could go elsewhere to find other accommodations. I was told it would not be possible for the Kimpton to provide me two king beds in two separate rooms and that I would have to pay for an extra room if I wanted two beds. Finally, after some searching on her part, she was able to find a one bedroom suite with a sofa bed. At that point, I was exhausted from traveling, negotiating with evasive staff members, and dealing with two young children who needed some resolution as to where they would be sleeping for the night, so I agreed to the room. Again, I walked away feeling like a nuisance and that I was being unreasonable. The pull out sofa bed was uncomfortable and was in no way a replacement for the queen bed I had booked, yet somehow, I was supposed to be grateful for this “upgrade”.

I will never ever again stay at the Kimpton Sawyer for any event in Sacramento, nor will I endorse staying there to any of my personal or professional friends. As if staying in an unhygienic room with a pervasive urine odor and a lumpy pull out sofa weren’t bad enough, I was made to feel during my entire stay that I was being unreasonable and a nuisance through no fault of my own.

There are many other alternative hotels in the area, and I would advise anyone considering staying in Sacramento to find other accommodations as you will be treated like a third class citizen if...