Friday's Riverside — Restaurant in Brisbane City

We had one of the various voucher company deals for a 3-course dinner. Arriving at the bar/restaurant the bar was packed and the crowd was obviously happy. The problem was we couldn't find the entrance to the restaurant, not even sure we were in the right place. Asking for help from one of the waitresses guided us through the crowd and into the restaurant area.

The service was a little slow to start but the one waitress serving the area was kept busy. Once she did get to us I have to say she was quite attentive and offered very good friendly service.

The entree was a selection of share plates between the 2 of us. Not quite what I call three courses but the turkish bread dips was a proper serve for 2 and the quality of the dips was very good, much better than most offered. You could choose from the majority of the main courses which had a little for everyone. We decided to go with various steak options. The medium rare was cooked to perfectly. My medium was a little underdone for my liking but was close to medium and nothing you would complain about. The outside was beautifully charred and crisp and the steaks were juicy and good quality. The Ceaser salad was disappointing. More a salmon taste than anchovies and the bacon speck was rather tough and chewie. The chips were nicely cooked and generous. For dessert, I had the flourless chocolate cake which was moist and flavoursome. The wife just wanted vanilla ice-cream and received a good serving of a tasty ice-cream. The house wine that came with the deal was also quite drinkable. The venue though was disappointing. The noise from the crowds outside and the singer made it quite uncomfortable and difficult to have a quiet conversation. The restaurant part is at the end of what looks like a dance floor with mirror ball and 70's style carpet. You get the impression that they can't quite make their mind up about what they want to be. The view, however, is superb looking up and down the river.

Overall is was a good night. The food was well presented and the main parts were flavoursome and...

I went to Fridays with my friends on July 18, 2021 around 11:00 pm and it was during the mask mandate. I was wearing a mask throughout the entire night but when I stood up to order another drink, I forgot to put back on my mask because I had been sitting down the entire night. As I approached the bar to order my next drink, some guy with NO Friday’s uniform told me to put on mask and I said “ok” but I asked him if he even worked at Friday’s. I asked him if he worked at Friday’s because he was creepy and I tend to notice as a young female that men will approach us especially at bars or clubs and he was not wearing any sort of uniform. He was extremely rude and kicked me out of Friday’s and accused me of assaulting him when I did not lay a hand on him. I solely asked if he worked at the venue since he approached me very creepily and I felt extremely uncomfortable and he said in an extremely rude and condescending tone “Put on your mask!”. I had assumed it was just some creepy man approaching me and I had no idea it was an employee. I tried speaking to a female employee and she refused to help me. I then tried to speak to the bouncer and the manager and they both refused to listen to me. It might not matter to other people but as a young female, I felt so alone especially because I had no one in a time of need. I tried speaking to management and no one even tried to hear me out. I was separated from my friends and stuck outside by myself with staff refusing to listen or hear me out. The manager walked away every time I tried to say what happened. I had no idea where my friends went and I was scared and alone. I would have thought that at least one employee or the manager would have listened to me because I did put on my mask. I never refused to put on my mask, I only asked if the guy approaching me was an employee. I was alone and crying outside with the manager walking away every time I tried to tell him this but instead he just left me there alone and crying and unsure where my...

Never again. I left my coat here on a Saturday night and returned to retrieve it. I lined up in the side entrance, as I had done earlier in the evening with no issue. A girl, flanked by two male friends, started telling me that I needed to line up at the other entry. Thinking she was an intoxicated patron (she was dressed in a camel coloured fluffy jacket and in line with other patrons) I just ignored her. She then started swearing at me and produced a radio from under the jacket. I then stated I had no idea she was staff but she continued having a go, to the point the two males she was with were telling her to discontinue the conversation. She also told me she was the manager which turned out to be a blatant lie.

Manager was absolutely hopeless, defended the staff member stating I should've realised she was staff and followed directions. While I understand he is in a position in which he must defend his staff, the way he went about it was completely wrong. When I stated that I didn't realise as she was engaging with customers and dressed casually he just became aggressive, at which point I said I was done with the conversation. Why would I realise someone wearing a quite popular style of casual jacket, standing in line speaking to other patrons was a staff member?

I just wanted my property back and in the end was able to retrieve it through contacting friends still inside the venue. Friday's, hire staff with some basic customer service skills who don't stand in your entry lines talking to their friends instead of working.

Yes, I was mildly intoxicated, as is expected by your patronage at midnight on a Saturday; but entirely minding my own business and to be quite frank was set upon by a girl with an attitude problem. I will be pursing this matter with the company that owns Friday's as the way I was spoken to...