La Macelleria Gelateria West End — Restaurant in Brisbane City

I’m definitely going back! Great gelato flavours - made fresh, every day, with so many delicious choices to try. We tried the pistachio, the castiglione & the crema bologna which were fabulous. The only difficulty you will have is making up your mind & correctly pronouncing some of the Italian names. They clearly make their gelato with a lot of love & pride - perhaps this is why their gelato tastes so darn good! I highly recommend ordering the large$10 cup if it’s your first time as a customer - which allows up to 4 flavour choices, or the medium $8.50 cup for 3 choices. Don’t bother with the smallest cup size as you will wish you went with the longer lasting enjoyment of the bigger sizes. You do have the choice of a cup or waffle cone, takeaway packs are available if you find yourself head over heels in love with a successful flavour choice. The store is beautifully presented and spotlessly clean. The staff were attentive & friendly, they were also very busy cleaning when not serving customers, which is always a positive sign of reliable staff & excellent management! There are plenty of tables & chairs to sit & relax whilst enjoying your gelato, coffee or both😉. Free water is kindly provided to rehydrate on a hot day or cleanse your happy taste buds. The owner obviously cares deeply about the smaller details & providing a very positive customer experience. It’s a great spot with an authentic Italian taste experience which absolutely deserves more attention & patronage from the West End community! So get going Brisbane - and...

Today, Sunday at 5:00 pm, I visited the ice cream shop, as I usually do, to enjoy their delicious ice creams that I have always loved. However, my experience today was quite unpleasant due to the service received. We were attended by a person with a terrible attitude, showing rudeness and a lack of professionalism. They rolled their eyes at us and treated us in a disrespectful manner, with a very undesirable attitude. It is a shame that a place so well-known for its exquisite ice creams does not have better filters when selecting their staff. I hope you take these comments into account and improve your customer service, as the quality of the ice creams deserves to be accompanied by a pleasant experience in all aspects. To clarify your answer.- I’m afraid you’ve mistaken me for another customer. I didn’t buy any vanilla cat. I purchased 1 liter of ice cream with 3 flavors to go and a cookies gelato. I’m not sure if you can observe the employee’s rude attitude on the cameras, but he didn’t look at me and was singing as if he was bored with my purchase. I hope this clarifies...

If there was a zero star option then I’d give that for the unnecessary attitude I received from the guy at the counter today (Sunday afternoon). The gelato is undoubtedly very tasty however the horrible attitude that we received today isn’t something I’d want to experience again. All I wanted to know was the quantity of gelato served in the take-away boxes. He responded in a rude, matter of fact, aggressive manner as though I should have known beforehand. No mister I didn’t know hence why I was asking you, the quantity isn’t mentioned anywhere. The least you could do is talk politely, which is key to customer service. You just lost a very loyal customer of yours - we come here very often and won’t be returning. Also to all readers here, you’re better off trying the gelato at Anita’s at West Village, it’s equally good and guess what the customer experience you receive there is great and...