Rasoi Master Indian Super Market — Local services in Gold Coast City

I do grocery here almost daily bases for last 3 years because they do decent range of indian groceries. But first time I asked the recipet & checked it. I believed there is a error. I am not sure who's responsible but to be honest you can't trust them simply. I know the owner well meet & greet over hundreds of time's but it's just disappointing for me. For the reference I attached photo below. Humble request please trained your staff properly. Sujal Nepali guy is professional. Your response & apology was fine but where there you wrote about financial error, using of social media & judging customer literacy level is a weird. It's just little werid. I am not here to debate but according to Australian law Section 29 of the ACL sets out the types of claims or statements that may be false or misleading is totally illegal & you can get into a real problem for the reference I am also attaching the photo of shop shelve as advertised of the merchandised. Please do not give examples of other super market's. Many super markets offered straight simple apology & even offered free merchandised as a rewards but I am not going into it. How ever I went to the store & Staff name Saiful resolved the issue in a blink of eye which is appreciated. In first message I made humble request to trained your staff properly & in this again I am requesting same thing about you too. Because definitely you are not the best person to deal managed social media reviews and I am not waste my time with this because...

Harshita at Rasoi Master Southport is the epitome of exceptional service and dedication. As a member of the wait staff, she effortlessly fulfills her primary role while seamlessly taking on additional duties to ensure every guest's experience is nothing short of extraordinary. Harshita's warmth and genuine hospitality create a welcoming atmosphere from the moment guests step through the door, setting the stage for a delightful dining experience.

What sets Harshita apart is her remarkable attention to detail and versatility. She anticipates guests' needs with precision, providing personalized recommendations and accommodating special requests with ease. Whether she's taking orders, delivering dishes with finesse, or ensuring the overall ambiance of the restaurant is just right, Harshita's professionalism and passion for hospitality shine through in every interaction. Rasoi Master Southport is truly fortunate to have such a dedicated and talented individual as part of their team, making each visit a memorable...

I had a terrible experience with Rasoi Master after purchasing soya chunks that turned out to be infested with insects. Unfortunately, I only realized this after cooking and even accidentally consuming a small amount. When I returned to the store to report the issue, they refused to take responsibility and instead made me speak with their supplier. The supplier casually blamed the rainy weather and assured me that eating a little wouldn’t harm me—completely dismissing the fact that I had just eaten contaminated food.

This is a serious health and safety violation. A responsible business should ensure proper storage and quality checks, especially for food items. Instead, the store acted as if it wasn’t their problem and refused to offer any compensation for the wasted time, effort, and distress caused.

I strongly advise others to be cautious when buying from this store. Selling infested food and then shrugging off responsibility is unacceptable, and I will be lodging a...