Feng Shui Chinese Restaurant — Restaurant in Gold Coast City

Unfortunately, this was one of the most disappointing restaurant visits I’ve ever experienced. Both the food quality and management were severely lacking.

We visited the restaurant on December 31st. While we understood that longer wait times are to be expected on such a busy date, the restaurant should still be better prepared. Instead, we waited approximately 1.5 hours for our food, which turned out to be incredibly disappointing. The dishes were greasy, poorly presented, and lacked flavor.

The restaurant was clearly understaffed, with only two servers trying to handle all orders and service. The staff were visibly overwhelmed, running and sweating to keep up with customers. I felt sorry for them, as it was obvious that the management had failed to plan or organize the service adequately.

The payment process was equally chaotic. Instead of using a proper system, orders were written down individually and calculated manually with a handheld calculator. The cashier didn’t even know the prices, causing further delays and confusion.

If we had been informed at the entrance about the long wait time, we would have chosen to go elsewhere. It’s evident that the restaurant does not have the capacity or organization to handle its workload. In my opinion, it would be better to remain closed on such busy days until these issues are resolved.

Overall, this was a chaotic experience with poor food quality, terrible management, and no redeeming features. Even the novelty of a serving robot couldn’t save the situation. I cannot recommend this restaurant and will not...

Thoroughly enjoyed this experience. First time diners, visiting from Brisbane, and by the end we were trying to determine whether 1 and 1/2 hours was REALLY too far to travel if you got an experience like this at the other end.

5 of us turned up on a busy Saturday night, and were able to be seated immediately. Diverse and interesting menu, but definitely take the recommendations of the owners (the direct relations of the very talented chef) for the best experience. Thanks to them, we tried a sizzling Chinese steak which was incredible. Tender enough to cut with your fork, and a to die for sauce, on a sizzling platter with some delicious veges. We should have ordered two.

Food came to our table almost before we'd even had a chance to catch our breath, and it just kept coming! Probably think of it more like a Yum Cha experience, in that dishes arrive as they're prepared, hot and sizzling in some cases, but not necessarily in a traditional order.

The staff were personable, working hard to move food and people around, and the owners were just so lovely.

You always know you're in a good place when it's packed with locals and repeat guests. Definitely worth...

Terrible experience. Food delivery on mothers day took 2 and half hours. Called Shirley after 1 hour told her I wanted a refund ,she had agreed and insisted of delivering the food as well. Food was burnt and rice was mushy which went in the bin. Shirley then told me she would process the refund. 3 days later no refund I then called Shirley and she told me to come to the restaurant. I went and then she expected me to wait 20 min ,seemed she didn't know how to do a refund. I then told her I can't wait I had a appointment to get to and cash would be fine. Then all of a sudden Shirley started screaming at me that I was rude . I was told 40min delivery when I placed my order and then no Food which ruined my mother's day then at 9pm a delivery with disgusting food and a refund that I had to go and get 3 days later after I was promised she would refund that night. I don't know why this place takes orders when clearly they can't keep up and then the food being rushed making it taste terrible. Very disappointing to see people run a business like this. I don't recommend this restaurant at all and I hope no one gets treated like I did. Customer service is no...