Omeros Brothers Seafood Restaurant — Restaurant in Gold Coast City

UPDATE DEC 2023 Came here again for my mother's birthday dinner party for 8 and we had a fabulous night. The last time I was here I wasn't impressed, but now my mind has been changed. We had oysters mornay, oysters natural, lobster, BBQ bay bugs, steaks, seafood chowder, turkish and garlic breads, prawns, scallops, cocktails, beer, wine, crepes suzette, everything was top notch, and we all had a wonderful time. Our servers were veey attentive, and food quality was much better than my last visit. They even made me a decaf espresso martini. They seem to have improved, or maybe because we were a table of 8 instead of 16 like last time they can handle smaller parties much better. I'd recommend them based on this dinner for sure!

NOV 2022 Maybe they had an off night, but the rave reviews here did not reflect our dining experience there at all. As someone who's lived around the world, worked in hospitality for over 20 years and has a brother who's a Chef, the food and service here was unacceptable, especially for a restaurant of this caliber and for those exorbitant prices. I feel bad for our awesome hosts who paid for a large group of people for a milestone birthday celebration. Because if it was me who paid, I would have had some serious words with management. Maybe they do better with smaller table covers, and if that's the case, maybe trim your limited menu a little further. Because quality trumps quantity every time in cases like this.

The good: Location on the water. Mojitos were delicious, oysters were fresh, Turkish bread and spreads/dips were fabulous. 4 stars for this.

The bad: Presentation of the food was nice, except the fish dish looked underwhelming. The mashed potatoes were WAY over salted, my mother and I could not eat it. Bugs were overcooked. The flavor of the seafood and steak was lacking, it was just bland and nothing exciting. No char flavor, no fresh herb flavor like parsley or tarragon, no richness or depth to the sauce. My husband is not a fussy eater, but even for him the food was very subpar.

If you serve fries with the meal, sauces should automatically come with it, at least that's how it is in the States, we shouldn't have to ask a grumpy waiter who acted like it was an inconvenience for him to grab us some ketchup. One my my favorite restaurants back home serves a trio of sauces with their fries every time, basil aioli, fry sauce and a spicy homemade ketchup, super good, maybe you can use that as inspiration.

Someone should've been more on top of the water top ups. We had to ask 3 times for a top up. And having to flag down servers for another cocktail or glass of wine felt a bit tacky.

The desserts were also very basic, and whatever that inedible stale and flavorless cardboard thing was that came with my creme brulee was absolutely not biscotti. The only thing saving the dessert was the mouthwatering Fraisier cake our host had brought from an outside source (patisserie in robina).

All in all we had a wonderful time, but mostly because of the fun company. I usually like to give a place a second chance, but I doubt I can convince my...

TL; DR The most rude 'service' (more like disservice) I have ever received in my entire life at a restaurant. Try at your own risk.

We made a booking a week in advance with the 'special occasion: date night' note. On the night, we called the restaurant to inform that we were running 10 minutes late. No problems.

When we arrived, there was a queue of people in front of us. Unfortunately it didn't take long for the excitement to turn into a big time disappointment.

After a short wait, our turn came. 5 awkward minutes passed by without 'hi' or even an eye contact by the receptionist. She must be reading breaking news on her tablet. Red flag #1.

A tall, white and bald wait staff brought us to the table at a corner. When we asked if there was any chance we could move to one of the tables with the water view, we were told they were all taken. Fair enough.

When we asked again if we could move to one if it becomes available throughout the night, the waiter told us that we stay at the same table once seated and that is how it works at the restaurant. Shocker.

Surprised, I told him that this is the first time I visited a place with such a rule and that it doesn't commonly happen in Melbourne. His reply: 'I was in Melbourne for 15 years' to which I said 'I've been in Melbourne for 20 years'. At this point, I was convinced he was getting emotional. Red flag #2.

As he walked off, I followed on and said 'it is alright, I am sure you are trying your best.' to which he whimpers 'and you are not'. Yeah he was pissed and amateur enough he couldn't hide it. 🤡

Another wait staff, a white lady who seemed pregnant, approached us to pour some tap water. Still trying to comprehend the unreasonable rudeness by the bald waiter, I asked the lady if that is how things work around us. She flat out ignored us and walked away. Must be the wife of the other waiter. Red flag #3.

After 3 minutes according to my watch, she walked towards us again. Perhaps she could answer my question I thought to myself. Nope. She just wanted to sell drinks. To be fair, nothing wrong with that, except all of the staff at Omeros seemed to have forgotten they are in the 'hospitality' industry to 'serve' the patrons. At this point I feel sorry for Omeros brothers as a fellow businessman. I just cannot imagine having such staff myself.

We informed them that we couldn't find anything to eat and that we were sorry to leave. The bald waiter once again showed a great display of who's the boss by saying 'please don't be sorry, we are thankful.' ... before starting to whimper once again with an inaudible voice criticizing my attitudes.

It is possible that we've somehow got under his skin, or that both staff were having a particularly bad night, or perhaps that they were just racists. Who knows. I just wish that others won't have to ruin their nights because of these...

My partner and I dined at this restaurant last weekend and experienced incredibly poor service, I then sent this email and have not heard anything for a week.

The email is as follows: “To who ever this concerns. My partner booked us in to your establishment for an early dinner on Friday just gone. I’ve been there on more than a few occasions over many years so there was no doubt needed from me of the lovely food you offer. So we were waited on by an older gentleman whom I courteously explained to at the get go, that I was unfortunately coeliac nowadays and could I get a Bloody Mary excluding gluten. ie Worcestershire sauce. Your waiter was not only dismissive of me he went on to only engage with my beautiful partner. Then not moments after I received my tomato juice vodka and 3 olives, and a cocktail for Emma which she enjoyed. He asked what we were having for dinner. Now I know your menu is flexible but also modest in its size! So again I reiterated my allergy and asked for his suggestion for my options. To which he hilariously added that every question would cost me $10. Again not engaging with me or even looking at me. So after 2 questions to him I said abruptly that I need to be careful with my order. He pat me condescendingly on the shoulder and said to relax a bit and you might end up enjoying yourself. It was then that I decided I’d had enough rudeness and pathetic service from this person, that we asked for our drinks bill. He very promptly grabbed the eftpos machine I suspect hoping not to be noticed by his piers for his fopar. One bit of good news came out of this debacle was that we were greeted with open arms next door at La Luna where we experienced real Gold Coast hospitality without even a booking. I hope this email is received in good faith and you realise that I have been respectful in not going to public scrutiny over this. But if it’s not I assure you that I will never have a favourable word about your restaurant again. I do know how hard it is to get good staff but believe me you don’t want that fool representing your company for another...