Sports Bar — Restaurant in Gold Coast City

A genuinely sub standard experience.

Arrived at the bar with high hopes of enjoying a burger and a beer. There was even a sign on the bar promoting the same.

Unfortunately the girl that served me had a care factor of zero and informed me that food orders could only be made at an adjoining bar some 40 metres away.

So off I trudged to the other bar confused - a sports bar that advertises food but doesn’t sell it??At the next bar I requested the beer and burger combo. I was informed I could only order that at the sports bar? What the!!!

Anyway I ordered a burger from this second bar and the combo was not available.

Then went back to the Sports Bar to order a Guinness. Same waitress grabs a pint glass pulls on the Guinness tap and nothing happens. ‘No Guinness’ she says. I said what do you have on tap? Waitress - I’m not sure.

Seriously shoddy service. Expect much better from The Star.

Burger was average. Chicken burnt on the edges, dry. Chips tasted old. Not good...

I am a regular customer at this bar, but my recent experience was incredibly disappointing. I had just ordered a beer, and before I could take a sip, it accidentally fell. The bartender, who was very friendly and witnessed the incident, kindly offered to replace it. However, Kaya, the manager of the sports bar, without asking any questions, immediately refused to give me another beer.

For a place of this supposed caliber, I expected a higher level of customer service and more competent staff. The manager's lack of empathy and unwillingness to accommodate a regular customer was shocking. This bar needs to seriously improve its customer service, especially from...

We went there for a cocktail, as the website clearly says they do cocktails and you would expect a sports bar to be able to produce cocktails even if they aren’t that good, but the service staff said they did not do cocktails. We ended up leaving without cocktails and disappointed that they would write it on their website and when you get there they blatantly tell you that they don’t do cocktails despite the website description.

On top of that, you would have to bring your serviettes or wipes to clean the tables as none of them were clean…. And it wasn’t even busy, why couldn’t they bother cleaning up a bit!! A very disappointing...