The Grand Hotel — Restaurant in Gold Coast City

Most Sundays,myself and my East Timor and Afghanistan campaigns Australian Army veteran friend who is on a pension plus therapy and medication due to PTSD walk four kilometres along the beach from Main Beach to Surfers Paradise where we have two pints and walk back to Main Beach the shorter route by road. He is at most times happy, a little loud when he's done the walk but totally friendly and never aggressive probably because he now weighs less than 55 kilos. Last night, the 19th of February after our normal walk, we picked up my car and on the way to dropping him opposite the Grand Hotel at his home, I called into the bottle shop for home supplies. My friend was as usual ,friendly and talking to another customer as if he was a long lost friend as is his nature. Being a local he probably did. I asked would he like a drink to take home and he asked for a single can of Bourbon. At that moment ,the New Zealand accented male child at the counter said that my friend had already consumed enough and he wouldn't be served. I said that I'm buying alcohol , not him so he replied that he wouldn't serve me either if I was going to supply my friend. Peter didn't argue, he walked out straight away,totally humiliated by a rude,swarmy little grub. I calmly and quietly stated to the staff member that Peter is not under the influence, he has PTSD and that after the walk ,he tends to get a little animated etc. Him and a fellow New Zealander that he'd commenced serving had a little smirk and shook their heads. So I started getting pissed off. Still calmly, I suggested that he learn the difference between someone drinking and someone with a condition caused by serving his country , not New Zealand. This country. Still looking at his fellow Kiwi, not me he said that it was up to that person to identify his condition to the staff member. Wrong cuzzy . I informed you of his condition. You chose to ignore me other than attempting to belittle me as well. He demonstrated no signs of intoxication other than being talkative. No aggression, no slurring, no uncoordinated movements ,staggering etc. The reason would be that he ,like myself had two pints of mid strength beer, then walked three kilometres back to the vehicle before attending the Little Auckland Bottle Shop. I intend to take action against this person by informing ALL veterans organizations, PTSD groups, Afghan Campaign groups , the Queensland SubBranch of the Returned Services League and will get legal advice from Veterans Affairs. This is a disgrace that someone who fought for his country, should be treated so disgracefully but obviously the problem was that the person had no respect for any Australian values. Treat this pub with the...

Thought it was a nice and fair place for all but was very disappointed by the conduct of one of the bouncer. My friend and I were dancing and the bouncer was very angry and told us off cause we were holding a beer glass in our hand. He said you'll spill the beer on the floor. So we left the dancing floor without any argument. Then I see there were few other ladies dancing with the drinks on their hands and i told my mates that we aren't getting treated fair here. So after about half hour when i was watching a game quietly, the same bouncer brought other 3 bouncers and told me to leave the place. When i asked why? This is what he said "you been disrespectful to me and you were staring at me aggressively". I laughed out of control and he also said "you nearly bumped my shoulder while walking past me". I did not even touch him and said to this man "what do you mean nearly"? I didn't even touch you and you're accusing me of things that did not even occur. I asked him again "did i touch you" and the other bouncers are like "alright you need to leave". I was happy to leave as i obviously didn't want to be in a place like that told them they need to learn the law of this country and learn how to do their jobs. Again he accused me of being racist just cause he was black bouncer. We left the place smiling but shaking my head is disbelief. Not going...

I do frequent this pub alot. The vibe, the people, the employees behind the bar are fantastic. Also there always seems to be a great band playing that makes you wanna get up and dance! However, on that note the dance floor is so tiny that you can only fit a dozen or so people on it, which is very disappointing. But my biggest concern/peev with The Grand and the disability access and thought that went into how people in a wheelchair would get around. There is only one disabled access, and it's at the back. The doors associated with this access get locked about 8pm. So if I arrive there any later than that I'm locked out. It's then MY responsibility to find a security guard to open it for me. This is ridiculous! Also on occasion I stay late. The only access that open is the one with steps, and last time I asked for the other exit (the DISABLED exit) to be opened, I got attitude. This is not acceptable. Plus I'm the only one going out this exit, so feel like a bit...