PHO 888 Box Hill — Restaurant in Melbourne

I'm your regular customer, I always come to your restaurant dine in plus take away, giving this one star because of your auntie waitress. I'm a part time uber driver and few days ago I came to your shop to pick up an order. Your waitress can't recognise me because I'm almost fully cover myself to protect from cold. I'm waiting quietly without rushing her, answer politely of what your waitress asked me. Let me tell you how she asked me

Waitress: What are you waiting for? Me smiling to her: Hi I'm here to pick up for XXXXX Waitress: (Ask again) What are you waiting for?

I answered the same and she scold me said that she never click ready button in Uber platform and I shouldn't attend quickly.

Boss in this restaurant, please educate your staffs especially attitude and tell them every delivery platform is different. We driver cannot see the order is ready or not in UBER Platform. We can see ready status in EASI, I'm not sure others. Please be Respectful to driver.

Your waitress said sometimes order has been wait for an hour and no one attend to pick up, Hey boss, I'm not IT not Customer service in Uber and you shouldn't put all the blame on me?? I came to your restaurant within 5mins after I accepted the order that uber assigned to me (which is fast).

I'm trying my best to calm her down, stay polite and convince myself she may be in bad mood, I explained how Uber work to her but obviously she doesn't accept and still scolding me the same thing, what a shame of her attitude, do something...

Ordered a bowl of beef noodle soup, found a piece of wire (coated in plastic) whilst chewing on the food. Showed the lady boss and she quickly snatched away the evidence on my hand, walking away with a sour look without telling me if she would be providing a replacement and no word of apology. I walked up to the cashier counter wanting to speak to her about it, and before I could do so, she was yelling and saying "I do not know what that is" and "What do you want me to do", sounding guilty about the foreign object in the food. She also made an unpleasant sound showing her displeasure as I walked away. She was also yelling at her worker earlier when I was waiting for my food. As seen with other reviews, this restaurant has serious hygiene and safety issues where their food is concerned. The owner refuses to take accountability for their irresponsible actions, so please dine here at your own risk, better still avoid this restaurant...

I had a VERY disappointing experience at this restaurant. I ordered two medium special beef pho, and the prawn spring rolls. Unfortunately, BOTH of my pho came with hair in it, which was a major hygiene concern. I ended up finding FOUR pieces of hair. Additionally, the waitress was rude when I told her what happened and did not handle the situation well. She replied to me asking, “Okay? What do you want me to do about it?”, without even apologising for what happened. When I was leaving she insisted I still pay for my meal, and when I said that it was unreasonable for her to expect me to pay, she yelled at me to never come back again. As if I am ever going to go back…

I expected better hygiene standards and customer service! I hope they address these issues for the sake of...