Seoul Garden KBBQ Buffet - Docklands — Restaurant in Melbourne

Food was amazing but it was quite uncomfortable to eat food.

the air conditioner was blowing at our table strongly. I asked staff it is too cold and also we are unable to use a burner for an army stew due to the air conditioner.

the staff set up our army stew on cleaning bench next to our table and let us eat.😂

it was awful experience our army stew was boiling next to the dirty wipe cloths.

40 mins later, I told staff it is way cold to eat food, but the mention was like they can’t turn off otherwise it could be warm inside..

the funny thing was other customers kept wearing their jackets and jumpers…🤷🏻‍♂️

to us, we didn’t have a jacket or something to cover us. so we did shiver with cold for 90mins while eating food.

plus, the air conditioner blows at my side and the smoke and oil didn’t go through the induction pipe. my white shirt got a bunch of oil marks after having food.

when we were paying at reception, I told a lady that it was way cold to eat but she answered like ‘ we can’t help with it sorry’

so when things happen they can’t handle, they just say sorry and left customers in a horrible spot to eat.

the problem management was awful , the restaurant just fully focus on to fill up tables with customers to make money.

sad service. it shows why good food was not everything.

———————————————— new comment updated on 30th Jan 2024

just read the reply. sad. This place doesn’t wanna lose the table under the air conditioner.. but no alternative solution idea for a major problem. Even though it looks like some ppl have agreed what I...

Wish I could give zero stars. As soon as we got into the restaurant very unpleasant person at the front desk. We had to book for 4 people and the 4th person couldn’t make it. As an option for 3 people booking was not available, we couldn’t change it. She was right away talking about no show policy. And then finally accomodated us by cancelling the online booking and instead booked us as walk in.

When we tried to heat the hot pot, even after heating it for a long time the water wouldn’t come to boil. And the fire in the burner kept going off and we just turned off the stove as we didn’t have much time left. Then a waitress came to our table and changed the gas can and turned on the stove and it still wouldn’t boil. So as it was almost time up we just turned it off and left. We also didn’t like the taste of the soup but should we eat it even though we didn’t like it?

Initially when we entered the store we were told at the front desk that it was gonna be $15 surcharge for any food wastage. Later came to know that it was $15 per person after paying for the bill. When questioned why it was $45 instead of $15 she kept arguing that she informed as soon as we entered that it was gonna be $15 surcharge per person for food wastage. Wasted $45, never coming back. Family Day out on a nice warm Saturday turned into a bad experience.

DISCLAIMER: Rudeness is not a trait that is felt just because a person yells at you angrily. The manner in which a person explains something and the way they explain it can also determine if it is...

This was my third time dining at your restaurant. I’ve always loved the food and felt it was great value for money, and the staff were friendly in the past — which is why I’ve recommended your place to family and friends.

However, after today’s experience, I’m honestly thinking twice about whether I’ll visit again or choose to go somewhere else where customer service is more consistent and staff are more considerate.

We originally booked for 8 adults and 2 kids at 5:00 PM, coming from DFO South Wharf. Unfortunately, the maxi taxi we booked twice never showed up. We called your hotline to let you know, and your staff kindly moved our booking to 6:00 PM.

Three adults and two kids arrived first, and we were told we had 90 minutes — which we completely understood. But once the rest of our group arrived shortly after, we were reminded again about the time limit. While we were still eating, another staff member came by and told us we had only 25 minutes left. This felt unnecessary and intrusive, especially since we were already aware and trying to enjoy our meal.

What made it more frustrating is that the restaurant wasn’t even busy — there were plenty of empty tables. It felt like we were being rushed despite the circumstances and available space.

I really hope your team can show more empathy and professionalism in the future. A bit of understanding, especially when customers face challenges getting there, makes a big difference in whether people choose to return — or...