Siriphen Thai Restaurant — Restaurant in Melbourne

Such a shame. I have gone here multiple times with family and had the most wonderful time. Last night, I decided to take a friend and told her how nice this restaurant was - we ordered at 820pm, at 845pm we got our drinks and by 9pm our entrees. Whilst busy chatting we suddenly realised it was 920pm and we still had not received our food. Upon speaking to a staff member we were told our order had been missed and they were going to make the food asap.

We got our mains at 945pm - I asked if we could still order dessert knowing the kitchen might close soon. The staff assured me dessert would be fine.

We finished our mains, ordered dessert. About 5 minutes later we got told that they cannot make our desserts.

Whilst the mains were given free of charge for the inconvenience caused, it was such a disappointing experience. My friend said she will never go back and it's such a shame because I know how good this place can be.

So the night ended with us ordering sundaes from McDonalds. A far way off from Thailand that what...

I ordered via Uber Eats, so I can’t comment on the restaurant or service.

Ordered the pad tai and tom yang and both were really good. I reckon it would have been much better at the restaurant right out of the kitchen, but no complaints.

The pad tai noodles were firm in a good way, without being too soft, which often happens when not eaten quickly. And I was a bit concerned that the tom yang would get cold during the delivery process, but it was nice and hot. Granted I live only a block away, but still a good meal.

Update:

I also ordered the fried rice with beef, and quite frankly, it’s a BIG hit or miss. The first time, the rice was firm and hot. It had the “made from fresh rice” taste that’s familiar to rice eaters. The second time, however, the rice was soggy as if it had been sitting around a bit or re-fried. No firmness or texture to it. The grains didn’t have the firmness that you’d expect in a freshly fried rice dish. VERY DISAPPOINTING.

I’ll be looking for a different Thai place...

"OMG so after travelling all day we wanted to have an easy dinner of take away. So ordered at 6.05pm, received a message that it would be ready at 6.20. Arrived at the restaurant at 6.30 and was told it will be another 5 mins, waited until 6.45 even though my food had been sitting at the front desk for 5 mins but no staff member had let me know. This is the second time this has happened, terrible terrible customer service, your just wating around for your food but no staff member checks to see if your still waiting or you want to be seated. Finally get the food home and the Pad Thai was DRY DRY DRY actually quite hard to swallow, and the Pad See Ew we had ordered had SO MUCH CHILLI IN IT I COULDNT EVEN taste the flavour of the noodles. Brough tears to my eyes and we couldn't even finish it. Really disappointing the customer service has not improved, got slowly worse and worse, and the food was inedible. Thinking we may have to find another Thai place to...