When we arrived and throughout the dining experience the cafe wasn't full maybe half. We got our coffee within 15mins of ordering but when the time hit 34mins (shown via payment app on phone) we had to ask the timeframe for food. We were told another 10mins or we can have a refund, which we thought was an odd response, we then went onto the reviews and saw that long wait times were a common occurrence. We waited another 15mins and asked to have one item refunded as i'd lost my appetite but the rolls arrived. I couldn't even eat the half I cut for myself and on one part of the roll I had to spit it into the napkin, the bacon was cooked to hardness, the cheese was not enjoyable and the relish was pitiful and I don't feel like the avocado was ripe as it was firm to chew. We then promptly left the cafe as the extra time we had allocated ourselves to get to a booking was lost waiting for food. The iced caramel latte was enjoyable but not the food for the price I don't feel $20 for the deluxe bacon and egg roll is worth the price or the wait time. And I'm sorry to the owner who might perceive this as an attack and says I should've spoken up but at the point of the long wait time and reading past responses I don't feel like reviews that aren't 5 stars are responded too in a defensive manner. If you don't like my review just ignore it then. But reviews good or bad are part and parcel, I only review when it's necessary to call out good service and poor service.
(Response - while that is a very kind gesture, I live 2 hrs away in a small township and this was my 2nd visit to Newcastle, thank you for the offer of a refund of the breakfast food I won't be in the area for sometime. When I'm in the area next I will consider trying again.I hope after your busy day from the events your evening is...
Read moreMe & my parnter have been going here for over a year now for the 'Big Breaskfast' & coffees. At the start the food and coffee were great. Its been getting worse everytime we have gone back there now and the last 3 times have been absolutely disgusting!! wouldnt even feed it to my dogs! Always out of hash browns and have noticed the food has gone from a plate full to hardly anything on it and still charging a good price. Last time, they had no hash browns or sausages "suprise suprise" and was asked if we would like anything else like extra bacon or egg. We said bacon. waited over 20 mins for our order and apart from us were only 2 other people in their which already had their food. When the food was finally served the waitress said the chef made his own 'sausages' for us which was plain mince that had been squeezed by the chefs hands and cooked with the finger marks shape and no extra bacon and still paid full price. To top it all off ordered 2 large coffees got one small and one large both cold. If we had not of paid we would of just walked out. I dont know what has happened to liquid gold as its still the same owner since we have been going there, but that was the last time we will ever go back there! We were regular customers (went there weekly). It states on the menu under BIG BREAKFAST that it comes with hash browns and sausages but they always seem to be out of them . They have lost good customers dont know how they are still open. Apart from all that the...
Read moreThe coffee was nice - tho tbh the mugs/cups were unnecessarily big, which I found diluted the flavour of the coffee. And the crema on the long blacks were non existent. I did find the service to be mostly friendly - bar one. In terms of the food. The first time we went it was pretty good - very hearty, tasty, nothing fancy. However the second time we went it was much more average. I ordered smashed avo on sourdough, but they brought it out on a single round slice of Turkish bread, which had been cut in half. When I asked why there was no sourdough, the waitress said they had run out. Still charged me full price for what was essentially two scoops of mashed avo on a slice of Turkish bread. The bacon and egg rolls looked pretty good - but nothing special. My mum had the eggs Benedict, which she described as "nice, but no frills". Overall - it was nice and I wasn't unhappy with it - but in my opinion, the price point is what you'd expect for something a little more sophisticated - whereas this was a bit more on the average side of things. It did have a nice view and...
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